Langham Huntington, Pasadena, Los Angeles

Love our stay at this hotel! The quality customer care from the entire staff was refreshing and top notch. Had great food, ambience, and service at both The Royce and The Terrace (Breakfast was so good) plus the property is gorgeous! Highly recommend to anyone staying in the area!

Comfortable and elegant. The courteous staff was amazing!

This is a historical hotel built over 100 years ago. If you haven't been there, it's worth the stay. Very relaxing, friendly staff, nice dining, and fun bar lounge. Two swimming pools. Nice grounds to walk, with Japanese gardens, ponds, bridges, lawns, etc. The rooms are small to medium in size, and are oddly shaped, but most have nice views. The adjacent neighborhood is great to walk around in and admire the gorgeous grand estates. My husband and I enjoy staying here when we visit Pasadena, even if it is a bit pricey. (Even the parking is $47 per day!) Splurge a little...

The Langham is a beautiful property and maintained with care and dedication. It is vastly more beautiful then when we had our wedding reception there 50 years ago. Our room was well appointed and sparking from top to bottom. Walk the property it is lovely. The restaurants are excellent and the staff shine as an example of the Langham's desire to welcome you back . We were going to check out the new Biltmore in Santa Barbara on our next visit to Southern California but I already made reservation for the Langham in February. Splurge and stay on the concierge level.

The place enjoys phenomenal location and the grounds are spectacular, I figure this is what you pay for because the bathroom in the room was super nice but the room itself was just OK. We were quite disappointed that our windows in the premium corner room would not open though the on the photos they looked as if the would open - our bad for assuming anything. I understand the security but they should open just a few inches.

Mom grew up in South Pasadena and always dreamt of staying at the Langham, so a belated 82nd birthday celebration, we brought her there for the gorgeous tea and it was a magical experience for all of us! From start to finish our stay was outstanding. I also want to give a special note of gratitude to Fred Ashour who helped me when I accidentally threw my wallet out gah! He didn’t need to put the effort in that he did, but he was just so outstanding and kind I had to say thank you here! Beautiful property, incredible history, sweetest staff, so thankful for our stay!

This was our sixth visit to the Langham Pasadena, and our best. From the friendly and attentive staff, to the beautiful accommodations and the great restaurants, every aspect of our stay was perfect. The rooms were large, quiet and comfortable. Our meals/drinks in the Terrace and Tap Room were probably our best to date. The staff are so helpful and pleasant. I used the car service for the first time and what a convenient way to get around! I can't say enough good things, especially about your amazing staff!

Not a Five-Star hotel. Don't stay on a weekend if they have large events because they can't handle it. Be sure to make reservations on a weekend if you want to eat breakfast. The third day the front desk and valet didn't answer at all, and since they had the "two big events" one night, the valet was backed up 20-30 cars. That's fine but maybe have a place for hotel guests (not party guests) to bring their cars and not wait 30 minutes. The room was SO mediocre and depressing. Faux laminate "wood" floors, which should have been our first hint, all white walls, no color, nothing on the walls (except a randomly placed, giant round mirror by the front door). No art, prints, nothing. Like a hospital room with a big dresser and a king bed and really loud AC , so bring earplugs. No one answers the phone at the front desk before multiple rings then you get put on hold listening to the recording telling you your call is extremely important to them. The hotel keeps the AC down so low you need a coat to walk around. Weird things like no waste basket except in the bathroom, no mini-bar, no recycling, an empty refrigerator and no fan in the bathroom for the shower. The grounds and lobby are nice, but it feels more 3-4 star. Service in the Terrace is really slow, the food average, but the servers, while overworked, are really friendly. They, and housekeeping, get 5 stars. The valet team was really friendly but disorganized/overwhelmed. If you need any help ask for Fanuel, he is so professional and I think the hotel should promote this man. Also, we met three other couples/families and they ALL agreed on how odd it is that the rooms are surprisingly bland, and everyone was confused by the vertical green screen panels. You won't want to spend time there unless you're in the beds which are comfortable. Also literally NO amenities at all, exept a hair dryer and kleenex. They are the only game in town in Pasadena, which is why they get away with it? If you stay, enjoy the Tap Room/Bar and the grounds are nice, but don't have expections for your room. So disappointing. I thought maybe we just got sub-par room, but from what we heard they are all like this, just bigger. Don't judge this book by it's cover. I feel sorry for the people who actually work there, it's obvious they don't take feedback from the employees who actually interact with the guests. OMG the CEO should stay in one of these rooms for a week. Oh and during the big remodel they forgot to change the shower heads, which are one setting.

Beautiful grounds but poor customer service and errors when booking reservations, even when calling directly can result in extremely expensive rates for the quality of service you get.

I've stayed at 5 star properties before, but this one blew me away. The service and facilities were top notch, but the thoughtful touches and the included amenities made me feel pampered without being fussed over. Everything I needed was at my fingertips without any extra worry. I especially loved the Cafe - what a fantastic amenity to utilize throughout the day! Though it was a mix of business travel, families, and couples, I felt like we easily had a romantic weekend. Whatever you need this hotel to be - business or a fun vacation - it fits that need. Spa was wonderful as well and the sauna/ steamroom/ jacuzzi were wonderful to use after a relaxing massage! Thank you!