Fairfield Inn & Suites by Marriott San Antonio Airport/North Star Mall

The staff was nice and helpful.

The staff was lovely, but housekeeping wasn't up to my standards. The bed was not made regularly, there were washcloths and hand towels left over from the previous occupant, and the showerhead was caked in calcium. Even though we were "upgraded to a King Suite" (the circumstances were understandable but my guest and I were forced into a smaller space) the pull-out bed was filthy and there were no extra linens or pillows. The room was next to the visitors' laundry room and the whole floor smelled damp and unpleasant. Wifi was sporatic at best, half the outlest and/or lamps didn't work, and there's no fan in the water closet. Add to this that parking is $5 a day or in a dark area outside the gate. I wouldn't recommend this location for anyone vacationing or the 2nd floor for anyone with asthma with environmental triggers, like myself and my guest.

Why would they rent out the room if the ac is not working. The tech guy came in and could not get it going, and would let the desk know. So ee leave for the evening and return late and the front desk didn’t know about getting us another room. That is how smooth the check-in was.

The room was clean and comfortable.

Breakfast was very limited. We went to a restaurant instead.

This is our usual hotel we stay in when in town. Other than having a toilet overflow, the room was good. I will say that the staff needs to do a better job telling customers that there is a charge to park. There are signs in the parking lot, but there needs to be a sign visible during check-in. The girl that checked us in did not mention it at all. We only found out later after checking in. And it has to be done by scanning a QR code. Not a problem for me, but for those who are not tech savvy, they might have to ask for help. And if you dont do it exactly right, you will get charged every time you come in the gate, instead of only being charged once per day. The manager, Ashley, was great in helping me out with this issue.

Good

Room wasn’t as cold as I wanted and had to pay for parking

The front desk ladies and the breakfast lady were AWESOME!! I didn’t like the QR code to pay for parking. Just put it on my room. That’s less hassle.

No extra lining for the sofa bed, carpet a little dirty