Quality Inn University North I-75

Recommend

They room was really nice

Floors were not clean.

We travel often and extensively and I have NEVER before posted a bad review........... but I feel obligated to warn others with my experience at this specific Quality Inn. Prior to making a reservation I reached to confirm they had queen beds, on the first floor, available at time of my call. They did, I immediately made the reservation. Later I called to alert the front desk that I would be arriving after 3:00 am and would still be in need of the 2 queen beds on 1st floor, and additional roll-away bed. I was assured all would be ready and my arrival noted for other staff to be aware. I arrive at 4:02am and a very nice young man informed me he did not have a room for me. He was sweet, but talked in circles, over and over about getting a different room ready, about other guests, having the room used only briefly.... instead of clarifying quickly he chatted, went back and forth to other rooms to ultimately find a second floor room at the very last and furthest point from the hotel entrance. He told me he gave someone the room but they didn't stay, however he had to change the sheets??? (rented by the hour???)? Also, he could not get the roll away bed upstairs.... that my 16 year old son had to carry it because the staff member had a bad back. My son carried the rolls away bed which consisted of a metal frame, headboard and box spring.... not mattress. The sheets were changed on the beds but the next day, when we took a shower, the towels on the floor turned filthy from t

Quiet and clean .

Never checked in.

Ok

Unsafe conditions. Black mold everywhere. There is a floor to ceiling window open in the lobby and covered with particle board - this is the same area where the breakfast food is served. Rooms are not cleaned. Black mold all over the room. Spiders in room. TV didn’t work.

Phone did not work. No toilet paper (had to walk to get some), room was full of fruit flies and housekeeping came around 7 pm.

Staff was ok. However my experience with this place was HORRIBLE! My room was a king bedroom. I had to deal with bugs of every kind along with an infestation of gnats all night long. Not to mention I was unable to rest due to a younger crowd of teenagers (possibly college students) loitering in front of my room door at 3am, yelling and cursing, speaking vulgar obscenities for about an hour straight. As I went to notify the front desk, I then discovered that my telephone in the room didn't even work! I had to cancel my reservation after 1 day, and was then told that I may not even get a partial refund!!!!! I was livid! It was completely unacceptable to be treated that way in a place where you expect to get rest and relaxation. I WILL NEVER EVER BE STAYING AT ANY QUALITY INN AGAIN!