Avalon Hotel & Bungalows Palm Springs, a Member of Design Hotels

This hotel is set right in front of the mountains in Palm Springs and is very private but walking distance to everything needed. We arrived late at night and was greeted by Lyn at the front desk who warmly welcomed us and went above and beyond to make sure we got to our room quick and easy. She was incredibly helpful over the few days we were there. The hotel is lucky to have someone like her! The breakfast and lunch chichi’s was good and make sure to go next door to Melvyn’s. It’s a steakhouse with lots of history and the bartender Sue was a pleasure to talk with. The pools and spa are very relaxing and well maintained. Rooms are a bit dated but clean and comfortable. We are looking forward to staying again. Thank you!

I had a fantastic experience. Not customer service very nice rooms and great facilities. I will absolutely be staying there the next time I am in Palm Springs.

Everyone did such a GREAT job! Our stay was exactly what we expected. We are completely happy with the way everyone treated us and the stay in general. A+ all the way. WE LOVE THIS PROPERTY! Overall: A+ EXCELLENT!!! Maybe some more variety on the menu? More options. But the food we selected was great! Keep up the excellent work! Don't change; stay the same because you are GREAT! I'm grateful for the way we were treated. Your team is WONDERFUL. I sincerely mean that. No matter what issues we faced, you cared and took care of us. You are not going to get any complaints from us. Instead, you'll see us more often. Again, WE LOVE THIS PROPERTY!"

The Avalon has been my go-to hotel in Palm Springs for over 20 years. The rooms are comfortable, the pool is heaven, and the location is hard to beat. But the real reason I keep coming back is the staff, who always go the extra mile to make guests feel welcome and comfortable. There are plenty of great places to stay in Palm Springs, yet I keep going back to The Avalon year after year. That says a lot.

We had an amazing weekend friends getaway here! With breathtaking mountain views, the bungalows were warm and inviting with a modern comfort. The property was exceptionally clean, peaceful, and well maintained, creating a truly relaxing peaceful atmosphere. The front desks hosts were incredibly welcoming and went above and beyond to ensure we had a great stay. I misplaced my ring and they were so kind and understanding and went above and beyond to help me with my situation and assured me they would do everything to assist me , the front desk approached my predicament with professionalism and instantly calmed my panic! Give ‘em all a raise! I will be back.

We’ve been loyal guests at the Avalon (formerly Viceroy) for over 20 years, and this most recent trip truly stood out. The property still has that special magic and relaxing vibe that Brad and his wife originally brought to it at the beginning — and it’s only getting better. Elsa, our housekeeper, is simply amazing! She’s friendly, funny, thorough, and incredibly attentive to every need. Every time we check in, she’s been our housekeeper, and she always greets us with her warm smile and wonderful laughter that immediately brightens our stay. Our room is always impeccably clean thanks to her care and kindness. At the front desk, Juan from operations management is always friendly, helpful, and readily available to assist with anything we need. Jasmine and Brian have been at the hotel for many years and continue to greet every guest with genuine smiles and cheer — they’re true pillars of the property. We’ve also noticed wonderful changes under the new GM, Robert. The team he has assembled is outstanding, and the small but impactful upgrades really make a difference: beautiful new plants in pots near the room entrances and around the property, plus refreshed pool furniture. These touches enhance the already relaxing atmosphere. Robert is one of a kind — his influence and management style are hands-down amazing, and it shows throughout the entire staff and property. I’d happily “steal” him for my own company if I could! I truly hope he sticks around for a long time because he’s a huge asset. To the entire team: keep doing exactly what you’re doing — investing in your people and the property. It works beautifully and keeps the Avalon feeling special after all these years. We can’t wait to return! Highly recommend.

We had a fantastic stay at Avalon Palm Springs. What really made the experience stand out was the hospitality from the team. Grace and Lynn at the front desk were incredibly welcoming, helpful, and genuinely made us feel at home from the moment we arrived. Brian at Chi Chi was equally outstanding. Attentive and a pleasure to interact with throughout our stay. The property itself is beautiful, with charming grounds, well-appointed accommodations, and a relaxing atmosphere. Combined with the exceptional service, it made for a memorable visit. We look forward to returning very soon!!

This property is absolutely amazing! Old school, Palm Springs, charm, high-end amenities, beautiful rooms, great pools, and walking distance to everything downtown. James, works at the front desk there, provided the most welcoming check-in experience I’ve ever had at a hotel. Very knowledgeable about the local area and explained all the amenities the hotel had to offer. I would definitely recommend this to anybody going to the Palm Springs area!

Everyone at this hotel property was pleasant as per usual. “THE” Avalon - PS is the BEST!

We really appreciated everyone’s help. So polite and helpful giving us an upgrade on arrival. Such a great stay and looking forward to returning.