Eau Resort & Spa

My favorite hotel in Florida by far have been coming to this hotel for 18yrs can't wait to come back again. The only negative I have is they don't sell there soap, shampoo or lotion like they used too but that is a minor problem.

Fabulous staff everywhere you turn! Arturo providing a great vibe on guitar. Seeking relaxation in luxury. This is the place! See Suzy at the poolside bar! Kara, Hartley, and Camden took great care of us. Fantastic fitness center. We will be back!

What a poor example of a Fine Hotel and Resort property. I have traveled all over the world and I have never had as poor of a customer service experience as I have at this property. I was booked for a 2 night stay as a Mother’s Day gift. I came to the property begrudgingly as I had a book publishing deadline on Monday afternoon. I wake up on Monday and the hotel’s power and internet is down for hours. They were updating their generator. With a book deadline for the day I clearly need electrical service. I leave the property after making a request to rebook it since they’re lights aren’t working and they say NO. I’m Confused. Your electricity is out. How do you not be flexible. And treat me as if you did all you could do because you sent a letter. Say what! That sounds insane. Customer service says, accomodate the customer because you had a flaw in your service. I paid. And now you refuse to give me any type of credit. This is beyond crazy to me. Oh well! I will never recommend you nor stay there again. Nor go to the spa. And I’ve traveled here plenty since it was a Ritz Carliton. Please teach your staff how to be accommodating to luxury travelers.

Location

Double room beds very small

I planned a Mother's Day Wellness Retreat at the Eau. The ocean views are breathtaking, the food is tasty, and the service and staff have been impeccable. We highly recommend!! ⭐️⭐️⭐️⭐️⭐️

Beach staff and front desk awesome but other than the hotel needs a bit of updating and cohesiveness in service throughout the departments. I have been coming here for the last ten years and have seen first hand the decline in high level service. It is just okay and the prices don’t reflect ‘okay’ service.

Amazing place. The layout of the resort is just perfect. I couldn’t be happier with the staff and the service. Even up to the gentleman that was playing guitar in front of the Nobu restaurant on Saturday night. This is the nicest resort in South Florida in my opinion.

Food was amazing and tonight's live music, Arturo Romey made our night. He is one of the BEST guitarists we've seen in a while. We will definitely be back Fridays and Saturdays to see him and for the food and amazing service at the EAU. Polo is our favorite restaurant and all the bars here.

Amazing. Would go again

Nice property but a 10-15 minute drive to Palm Beach proper