Omni Tucson National Resort & Spa

Not all OMNI resorts made the same. Location is not bad

Service. I was being ignored with all my requests. Nobody showed us to the room. Took us 20 min driving around to find it. Electricity did not work on arrival. Contacting them over email did not work had to drive to the front desk to get an engineer to fix it. They try to get out of cleaning our room. Texted us to opt out of it for charity. After cleaning they left folded rug in bathroom remaining folded. Only towels were replaced. They gave us 2 creamers for 3 people. When I asked for more. Front desk lied they will be there only in 20 min when he knew well there is nobody on yet to help me. When I drove inAGAIN to get the creamer. He handed me coffee tickets but was dismissive rather than apologetic. It was supposed to be luxurious end to our road trip. But it was the worst out of 6

My wife and I had a wonderful stay at the Tucson Omni in May. We had two events to celebrate, my wife's birthday and our daughter's graduation. Communication I'd like to call out as exceptional. In the days and weeks leading up to our stay, Myken Dahlen reached out numerous times to ensure we were all set. She was able to confirm a one-tier upgrade prior to our arrival through the Amex program we booked with. Upon arrival, she met us in the lobby to welcome us to the property and tell us about the amenities. Throughout our stay, numerous staff members reached out to make sure we were happy. When we made it to our room, we found some very nice gifts for my wife's birthday, to include a unique bottle of wine I had mentioned as one of her favorites and some other thoughtful presents. Service and care were top notch from this team, who frequently went above and beyond the call of duty to ensure a pleasurable stay. That night we had our best meal of the stay at Bob's steakhouse. Food and drink were exceptional, albeit expensive, though I have to admit it wasn't quite on par with the original Bob's in Dallas. We ate breakfast every day at one of the other onsite restaurants, and we ate at the pool a couple of days. These meals were good but nothing spectacular. Speaking of the pool, it was nice, with a towel attendant and full service bar and plenty of umbrellas for shade, as desired. Most days were pretty relaxing, but there were a couple that were more of a party vibe. If you're looking for more of a chill atmosphere, there's a second pool near the tennis/ pickleball courts that's usually less populated and more family friendly. The front desk also has pickleball paddles to borrow if you want to get a workout in. The main building also has a better-than-most fitness room. And, while I didn't take advantage of it, the golf course looked well-maintained and pretty forgiving, from the holes I could see. Overall, service and care were 10/10, and facilities and food were 9/10. Well done, Omni. We'll be back.

Would not recommend. Pool bar closed Monday thru Thursday. No ice machine in hotel wing, Recliners at pool were frayed and old appearing. Need to walk to pool bar for ice and the ice machine was broken therefore needed to walk to bar for ice. Room large, nice and comfortable. Did not live up to 4 star rating. Omni resort in Phoenix much better! Not worth the money!

Everything about this resort is beautiful. The golf course is in amazing condition especially for summer in Arizona. The staff was so friendly and welcoming, our room was perfect, the food at the restaurants was amazing! Breakfast at desert farmer was absolutely delicious. We can't wait to go back. We needed a place to relax and this place was everything we needed.

The staff was exceptional. Our casita was comfortable and spacious with stunning mountain views. The spa wad relaxing, the pools were fun and the drinks were cold.

The best staff I've experienced in a long time at any hotel or resort, truly amazing people. The facilities and cost of food services, is holding them all back from being a five star facility. Let me be clear I'm ok with higher cost if the facility was better. I hope they're spending all that money on the people because they should have remodeled 10+ years ago.

Trip was fantastic! Such a beautiful property. Beautiful property that has been nicely updated on the inside. Lobby bar looks to the Catalinas and staff is wonderful. Upon check in there was an issue that was completely out of control of the hotel and the staff went out of their way to make it right and add some amenities to our trip. Bob's steakhouse was a delight as we were celebrating our anniversary and they went above and beyond to celebrate us! We will be back!

Absolutely amazing! The staff made us feel like king and queen. The best room and view. Super accommodating. Great amenities. We only left the resort once.

We love the cleanliness of the property

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Terrible customer service, rooms are tired and worn, food is mediocre. We booked through the AMEX Fine Hotels program and this hotel should be removed. Customer service was terrible except for The waitresses at the restaurant and the young employees in the gift shop were very helpful and kind, but the front desk was terrible and the rest was mediocre at best.