Fantasyland Hotel

I did not sleep for 2 days due to the very loud party animals next to my room. I should have been moved or the loud people should have been kicked out.

We had a great experience with the dino room and polynesian theme floor. it was fantastically done and the kids loved it. Unfortunately rooms beside us were being treated for bed bugs so this made us quite uncomfortable as we were not aware there was an outbreak. Happy to return to try another theme room and fingers crossed there is no ongoing bed bug treatment at that time!

Had an Awesome trip to the Rome themed room. The jacuzzi was great too. 10/10 will be back for the space room!

I would highly recommend staying here. Was treated great and the experience overall was great. Definitely worth coming to it's nice to have a place to go and put your bags after you're done shopping in the mall and just being able to go straight back out without going to the car or back to a different hotel.

Our room was perfect. Very clean, comfortable and modern. Loved the Polynesian theme. We ordered up wine and snacks from room service and were impressed by the fast, friendly service and felt they went above and beyond. Check out was super quick and easy.

One night stay with kids for shopping, wonderful stay, totally recommend staying inside the mall at this hotel, so cool to be there after stores close, up early in morning before general population arrives, and the safety of staying right in mall was awesome.

One day getaway with my husband. The Polynesian room was dated, tired. Needs an update. A little deflating . Very loud ac or furnace in the room. Would not stay in that room again. It was nice to be in the mall we caught a movie and did some shopping

We were there for a conference and arrived late. Ibrahim was outstanding! I cannot express how amazing this individual was and how he impacted our trip. The staff overall were wonderful, so friendly and helpful. The room service staff were also amazing, and the food was great. The rooms could use an update and improved cleanliness. There were few plugs and no USB/C outlets for charging devices.

Window view was poor but that's okay because I am a night owl so would have preferred no window or better blinds anyways, since the mirrors reflect any light everywhere into the room. Jaccuzi tub was fantastic at least. The room felt very high end at a glance though the mattress was too soft and some jokester set the alarm clock in the room for 6am. Shower and tap water took a long time to warm up in the AM but that's pretty typical of most hotels. The heat/ AC makes a minor amount of white noise but beyond that I had no issues with sounds. Front Desk was very polite and helpful. Stayed the night to see a movie so it being a quick couple minutes over to the theater was very convenient. Overall don't think I'd pay that kind of price again unless they get better mattresses in the future.

Very average or below hotel, for the price I would expect comfortable pillows and more than two outlets in the room ( one of which plugs instantly fall out) we mentioned many times if our floor could get cleaned as it was extremely sticky everywhere, they gave us two pairs of slippers for our family of 5. Walking with bare feet was gross and shoes were loud and woke our kids up with the sticky noise with each step