Fantasyland Hotel

After we checked in, the front desk informed us that both the hot and cold water were not working from 11-4 that day and the next day. I asked for a discount and they said they could give us free passes for the waterpark the next day. No other discount or compensation was offered. The hot water was not turned back on until after 6pm and it took until after 7 before the hot water reached our room. The next day we had to ask repeatedly to get the free waterpark passes. The room itself was clean and comfortable however the window by the bunk bed was dripping water from the snow outside. Only three elevators were working and at times, the wait for them was over 20 minutes. The novelty of the rooms and proximity to the Mall is really the only good thing. Otherwise it is fantastically overpriced. At $500 plus a night, one should be able to shower and use the toilet.

elevators are terrible, rooms are outdated, was not made aware of roof construction that was happening directly out of my room, woke the baby in the morning at 7am.

The good- fairly clean room, conveniently located to the mall, breakfast add on was good value, staff friendly and efficient. The bad- booked a jacuzzi room, how ever a scheduled water shut off for the entire day occurred, that information would have been good to know when booking. I would definitely have booked a regular room with that information. The ugly - maintenance on the water park roof took place starting around 7 am. Very loud and smelly omissions from the machinery. The room we stayed in was directly adjacent to the construction. Noting I should have read the prior reviews as there a most definitely themes around water noise and cleanliness. The responder -?sp Pavan frequently responds with apologies and wishes to address the problems. The theme there appears to be lip service!

We enjoyed our stay with family and friends and the whole mall kept us busy for a few days. I would definitely book the Fantasyland Hotel again, maybe with better planning to make sure we booked more events. Thank you very much.

I stay here often and I love that everything I want to do and need is located near me. No need to drive anywhere.

We enjoyed our stay. Very convenient to be able to stay in the same space as meetings, shopping, attractions, and restaurants.

We really enjoyed our time at Fantasy land hotel. The kids lived the space room. The room service was also great.

Our trip to Fantasyland Hotel was excellent. The theme room was so fun for our 5-year-old and being able to easily access all of the attractions at West Edmonton Mall was so convenient.

Elevator was slow and we were not reminded of our purchased breakfast in the morning so we didn't go eat it

I live in Calgary and my best friend lives in Grande Prairie. We met halfway for a girls weekend. We didn’t have to leave the mall for 2 days. Staff were friendly, executive room was perfect and surprisingly quiet for how busy the hotel was!