Fantasyland Hotel

For 350 a night, the rooms need to be updated and extra amenities needed to be included small things like hair dryers, etc. I would not stay in that hotel unless I was going to the waterpark or the park it is handy as it is it right in the mall and a five minute walk from both.

I would stay elsewhere. When we brought up any issues the staff were super rude. The renovated rooms are okay, but the old rooms and theme rooms are super run down. Also had someone above us sliding around their furniture all night.

The room was very dated. The room also had a very bad smell in it was not impressed with the room for the money we have paid. There were dirty glasses left from previous guest's. The toilets started acting up in the middle of the night with a strange foam and gaining water/chemical. $500 a night for this room is wild. I’ve stayed at cleaner and more comfortable Motels

Cool room, price is insane. Only stayed because I could use my More rewards points to pay for it. Would be nice if you could access more then 2 theme rooms when booking through Expedia, which you have to do to use more rewards points.

Rooms were very clean. We stayed in the Polynesian with the hot tub and it was pretty cool! this was a quick family trip and I highly recommend staying

Great hotel. So nice to walk around the mall and not have to worry about wearing a jacket. Great to be able to go back to the room to drop off your purchases too.

Booked an igloo theme room while visiting from the UK. The room in general was quite tired and could do with a refresh. One of the cupboard doors didn’t fit on and the jacuzzi was quite noisy, not relaxing.

no AC in rooms waiting upwards 20 minutes to get into elevators which are full with people who are sick and hacking with colds. not enough electrical outlets in room. had to unplug lanmps to charge our phones computer. internet sometimes worked very slow. TV system very old you get french channels mostly and some sort of cable .

The room itself was very cool , we enjoyed the space room. It was a great experience, especially for kids. We noticed areas that were so dusty, even from across the room and it looked like it was a while before the room was dusted and wiped down. The mirrors were quite dirty around tv and in the bathroom.I don’t think it was worth almost $500 a night for that reason. Customer service was also non existent at the desk. She told me room number and that was it.

The convenience of being able to stay at the fantasyland hotel is a great advantage when visiting West Edmonton Mall. Interesting to see all the different stores and eating opportunities. We went to the Jubilation Theatre and saw a very good show. Nice to be able to walk back to the hotel without going outside.