Motel 6 Buffalo NY Airport Williamsville

No entienden el español y se comunican por pantalla No había cafe

Clean room at a good price but the outside of the hotel was poorly lit on one side and it looked like some of the tenants live there.

The staff was outsourced to another country. Hallways and lobby were filthy

Needs new shower head! Way too many kids running around outside. Wasn’t c

Air conditioning was good - room was clean & neat - thrown off a little by the :’virtual’ check in/ out. Condition of exterior a little worn - good stay & overall value

The key to my room wouldn't work, so I was told that I would have to find another hotel. It was late at night and everything else was booked. Motel 6 refused to try to find another solution and just said "sorry, there's nothing we can do". The motel appeared very dirty anyway.

The check in process which was virtual person which connected you to a real person on a Zoom like meeting. While I understand the need, this just didn't work for me. I have partial hearing loss and I simply could not understand his directions. The room they initially provided had water under the desk which apparently was from a burst pipe in the room above. They quickly moved me to another room and assisted me with my luggage, which was greatly appreciated being handicapped

the staff was very good and helpful the hallway/lobby entrance was filthy there was confusion with my room i had to wait for them to find me another room so I didnt feel real safe being by myself when I noticed there was no staff at the desk just a robot ??? or someone over the intercom??? very strange

Staff service