Kingsmill Resort

Resort is dated, service is terrible, food is gross. Came for a sporting event, and got suckered into staying here due to proximity to event. Wish I had read the prior reviews - for $425/night, this place does not meet the bar for a four star “resort”

The rooms are clean and nice, but you can hear everything from rooms next door. The lazy river is too full of kids to enjoy, but the pool at the fitness center was nice. The fitness center was excellent and a real perk. The bike rentals were super easy and convenient. We would definitely return.

Everything was amazing you truly can’t ask for more. The only time we left the resort was to do some shopping. Otherwise it has everything you need and whatever you don’t you can DoorDash very easily. Very family friendly, kind and helpful staff, amazing amenities from boat/bike rentals to 3 different pools and golf cart rides to wherever you need to go. Anything you need you can just simply text them. We will be going again, I have nothing negative to say at all.

The marina was the best part. It’s beautiful, full of life, and Issac is the best. He’s the manager down at the marina and he was so friendly. He held great conversations, lots of amazing advice. You can tell he loves what he does and cares for his customers/employees. They had s’mores and a fire every night until 10! Him and his marina are the reason I would think about coming back. All the pools are clean and weren’t over packed. The entire staff was very friendly and respectful. There’s lots of signs to point you in the right direction as well as The resort map is so easy to read. The views are beautiful from every part of this resort. But unfortunately there are some things I didn’t appreciate. Our room was kinda dirty (spider webs and cob webs everywhere as well as a hornets nest on the porch), and doesn’t have a microwave so you can’t take home left overs that need to be warmed up. Also this is a place to come if you have LOTS to spend and if you do you’ll have an amazing time here! . The spa, rentals, and most activities are gonna be a few hundred. The breakfast buffet for two people was over $50 and it’s the same stuff at the free hotels except they can make you an omelet. And a smedium pizza that fed two was $30 after tax. It’s also completely cashless even tips aren’t accepted in cash. I saved a lot for this trip but still couldn’t afford most of the things they offered unfortunately. I did like this place a lot it has a lot of pros. But I just feel like there were better resorts out there for $650 for the basic room, 2 nights. But as I said the marina was the best part dont miss out on that. And the spa seemed amazing but they were booked until 3 days after our stay so I would book ahead. I had a great time but spent most of my time outside the resort finding cheaper alternative to food and little fun unless I was at the marina.

Clean easy fun, great service

My family and I have been visiting for many years, and unfortunately, this location has deteriorated. To begin with, the shuttle service to Busch Gardens and Water Country now charges $12 per person for a round trip, whereas it used to be complimentary. The resort grounds appear to be poorly maintained and neglected. Please be aware that during the booking process, the price displayed online does not encompass a resort fee of $49 per night. Therefore, exercise caution as this will accumulate. Not worth the cost!

We were a bit disappointed with our stay. The hotel is very expensive. The phones weren’t working. No room service. No automatic room cleaning. Cleaning staff knocked on our door four times on day of check out. No one thing was super problematic, but the experience did not match the price.

Not as good as it used to be. Stayed here many times over the years and always been top notch, but this time the attention to details like bodywash in the room and spa empty, new coffee makers and coffee in condo terrible, marina restaurant closed Mon and Tues during our stay, noisy spa rooms during treatments just made the overall experience dissappointing. Beautiful property and young staff pleasant. Management needs a tune-up.

We had a lovely meal at the Eagle Golf course dining room. Food was very good and outdoor atmosphere was beautiful. The morning Mill breakfast spot was a truly horrible experience. The staff was rude, obnoxious, indifferent. Waited way too long for a cold burnt breakfast sandwich that was inedible. Just to get drinks was an ordeal. Whenever we inquired about our food (three times) we were told they were only two people. We watched groups of people come and go with their food and our was nowhere to be seen. Our group was small.. three coffees and three simple breakfast sandwiches. When sandwiches arrived, one was burnt and cold, another cold and third was forgotten. What a way to ruin the start of a vacation day.