Regency inn and Suites

Upon arrival to check in I was informed there were no rooms and all Expedia reservations were not received by the hotel. Attempts to contact Expedia were unsuccessful as the app was not working! Very dissatisfied!!!!!!!!!!

There were roaches in the bathroom. No phone in the room and no remote for the television. The Expedia website was down at the property, so there was no knowledge of my reservation there which means I had to book a different room when I got there at a higher price.

This is NOT A WYNDHAM PROPERTY!!! This place is Regency. If you book this place under the Wyndham name you will not have a reservation. Took 2 hours to check in got a great room. Left for dinner when we came back to our room someone else was in there. They found us another room but it wasn't as good as the first one. Smelled bad,and wasn't clean. We'd had already paid, luckily we hadn't left any of stuff in there. The owner is great but the help is horrible.

It lied on the hotel page. There was no breakfast, no pool, and there were roaches.

The room itself was mostly alright. Looked like it had been painted recently. No cups or coffee maker in the room. The door had the hinges replaced with gate hinges and painted over. The hallway smelled like weed and musty carpet. On the first floor the outside lights were so bright that even with the curtains drawn it was so bright in the room I had a hard time sleeping. It was difficult to find as they had put a new sign up saying Regency, not Baymont. I passed it looking for a Baymont sign. The whole place had a feeling like the owners were trying to make it better, but not necessarily being successful at it. I wasn't expecting the Ritz-Carlton, but the smell in the hallway make the entire experience less than enjoyavle.

We stopped there late and were rudely told there were no rooms available, however out in the car we were able to easily reserve one online. There was only 1 pillow for a king bed and the room was extremely sparse. There were no washcloths and no towels, just a couple of handtowels. We spent the night without complaining but got out early the next morning and will never go back!

We would not stay here again. Definitely a no frills motel.

The hallway had nats and it was hot the room was barely clean and than had no remote in the room.

Great value for the money I was happy to get a ground floor. Thank you so much.

The only slight negative where I take away some points is the fact my room didn’t have a functioning closet. An inconvenience but not a deal breaker. Even the staff was shocked at the price I got from Expedia. 9/10 I would stay again.