The Ritz-Carlton, St. Thomas

It was our 4th time in 2025 going to the Ritz. It is an amazing resort. We stay in the club lounge level where you can get breakfast, lunch, mid afternoon hot d'oerves, dinner and mid evening desserts. The staff is wonderful and ho out of their way for you. We have our own concierge JeMar who works to provide us with getting us activities, restaurant reservations etc. these aren't just staff to us, they're family now.Rooms are nice, double vanity, large shower nice balcony overlooking the Caribbean The presidential suite is huge with 2 showers, the main one is huge almost the size of a regular room bathroom. There are 2 balconies overlooking the Caribbean with several seats and chaises. A private beach where you can kayak, snorkel, sail etc. we get a cabana which the dedicated servers come by every 2 hours with drinks to try. Several restaurants on site are excellent as well. We will be back again mid March. This is our home away from home and we bring the family and granddaughter.

This Ritz gives the Ritz a bad name. For the price would have to rate as poor. First off - ocean view room is not ocean view. None of them are unless you are in the Club. They are views of the pools and the bay just beyond. The hotel rooms are outdated. Mattresses are not comfortable at all! Only thing available for us was room with two queen beds. And they were both the same - when you lay down the middle of the bed sinks down so that your waist area sinks down, feet then are elevated up. We are not big people at all this was a bed thing! By the end of our 5 nights, needless to say we had sore backs and stiff necks. The food is mediocre at best. And the cocktails at Sails were terrible. They tasted like water downed drinks you’d get at a cheap all inclusive, however you are paying for the drinks. We ate at the Italian restaraunt one night. Ordered the panzanelli salad. I’ve never seen so many croutons in salad! And that’s basically what the “salad” consisted of with a FEW olives. Red peppers sprinkled on it, then grated cheese and dressing. But mostly it was croutons!! Pizza was suppose to have sausage on it, seriously only a few small sprinkles of it, and it came out almost burnt. I could go on about the food, but there is no need. Nothing stood out, all mediocre! We chose to eat off property do most meals. There are few to no chairs available at the pool. They must be reserving them for cruise ship travelers - especially if you wanted something with an umbrella. This Ritz is not worth the money! Would not recommend and would not return to this hotel.

Before coming to this resort I was very nervous based on all the negative reviews. My experience here was absolutely wonderful. The location is gorgeous. Some people have complained about service but our experience has been the opposite. Everyone has been friendly, accommodating and tried to make our vacation as seamless as possible. The reason I can’t give it 5 stars is because there were a couple areas that could maybe use some paint and the lobby and common areas don’t give the luxury Ritz Carlton experience. The only other big negative that really took away a star was the men’s bathroom at the pool smelled of urine. It looked clean and outwardly was clean but the smell was constant. Overall we loved our stay but for the price paid it should be perfect.

Food was great. Servers were nice but slow getting food out. Live poolside music was out of this world. Pools are heated which is great. Beautiful location, a little far from the airport

Facility is showing age

Most of the staff was friendly. The room was clean.

The lack of professionalism from the check in / out representative. She was emphatic in debating an issue regarding the rate. The property is shabby in many respects. Not typical at all for a Ritz property.

Please do not waste your moeny by staying at this hotel. I guarentee that you will be totally disappointment for what you get for this price. What a disappointing stay at the Ritz St Thomas. Based on the prices we paid I would definitely expect a lot more. The room -subpar. There was most in the shower and serious water damage in the toilet area, we also had mold on our patio. The beach – not good. Lots of rocks and shells. It was difficult to walk on the beach by the water and difficult to get in the water due to all the rocks and coral/shells. The hotel was sold out due to the holidays. It was a struggle to get a seat near the beach or pool. However, the hotel still sold guest passes to cruise tour passengers. This is completely unacceptable. The hotels should give priority over people staying at the Ritz – but they don’t The food: The Italian restaurant was good. Coconut Cove was terrible and The restaurant near the pool was just bar food. The cabanas- I feel that the Ritz owes us a refund. We had a cabana booked for 6 days. What they publish is NOT what you get. Yes you get your water, soda, prosecco, and 4 chairs.. and it ends there. You do not get 6 seasonal smoothies – if you are lucky you may get 1 or 2. No “dedicated” server – the server servers the ENTIRE adult pool area along with the cabanas – 2 days we waited over 1 ½ hours to see our “dedicated” server. Don’t’ ever expect to get cold scented towels. The cabanas state for 6 – yet one day the cabanas next to us had 15 people in – and they were overtaking our space – yet the staff did nothing about it The club was a nice place to go – but they run out of food earlier – as everyone goes their to eat since the costs to eat at the restaurants at the hotel are so high. We did have an issue at the hotel due to the strike on Venezuela. I would get into all the details – but as a Titanian Elite member the communication was so unprofessional and unacceptable. The women concierge at the club was so non communicative she should be fired. The only pro thing was some of the staff – specifically housekeeping. They were all friendly and always smiling. The Ritz St Thomas’s management should be totally disappointed in how this hotel is run. It is obvious that management does not walk around the hotel or they would see all the issues – the font fountain does not work – drapes in the club are all out of sorts. Sand sits in the pool for days – while we were there in 6 days it was never cleaned off the pool steps. I could go on and on……..

This is a far cry from a Ritz. Rooms were dated, worn and not cleaned well (bathroom grout was grimy, pee stains all around toilet base). No robes in room and our toilet kept breaking (we had to fix the water stopper to fill it after each flush). The bellhops were a highlight. They were very friendly and informative. Food on property was just ok. The vibe was just off at the restaurants for dinner because they were half empty (despite being fully booked?) and didn’t have enough servers for the entire restaurant so it was a bunch of tables constantly looking for a server to help them. After our first night we went off property for all dinners (red hook and other resorts have nice restaurants within a 10 min drive). Breakfast and lunch was fine on property. This is a points property. Everyone I spoke to had booked on points. I would have been livid if we had paid what they were charging for the rooms while we were there. Bc of that, they may not invest in the upkeep of the property or service. The level of service is not there (except the bellhops and a breakfast waitress at blue water). Front desk and concierge were abysmal. They booked our airport transfers wrong twice. I spent more time on vacation having to fix the issue directly with the vendor (which took three phone calls) than if I had just initially booked it myself than through them. If you want to visit St Thomas, stay somewhere else. If you want a Ritz level stay in the Caribbean, stay at the Ritz Cayman. Beautiful resort, excellent service and a true luxury vacation. Stay away from this property.

We recently stayed at The Ritz-Carlton St. Thomas for a wedding and were genuinely surprised by how far the experience fell below the five-star standard the brand is known for. While the location is undeniably beautiful, nearly every operational aspect of the stay missed the mark. While our room was generally clean, it was not deep cleaned. The grout throughout the room and bathroom was discolored and dirty, the rugs were worn and in need of replacement, and there were numerous scratches, gashes, and visible patchwork on the walls and furniture. The space felt tired and poorly maintained — more in line with an older Marriott property than a luxury resort. Service was inconsistent across the board. Housekeeping varied day to day, food throughout the property was mediocre, and restaurant service ranged from slow to almost nonexistent. Unfortunately, even the wedding we attended was affected by the lack of organization: no umbrellas provided during a rain shower, minimal direction or coordination, and an overall sense of scrambling rather than professionalism. The property itself, despite being in a beautiful location, feels aged and under-renovated. You can tell it was once a standout resort, but it has not been kept up to the standards expected of a Ritz-Carlton in 2025. Aesthetically and operationally, it does not deliver a luxury experience. In the end, this stay simply did not justify the premium price or the Ritz-Carlton name. This feels like a standard Marriott with a premium label, not a true five-star resort. I would recommend choosing another property if you are looking for a genuinely high-end experience in St. Thomas.

The service at this Ritz is phenomenal. We did the club lounge and the people that worked there - amazing service. The people that worked at Sails….also fantastic. Food everywhere was fantastic. The drivers - perfect. My only issue was that we complained 3 days in a row that our room had a mildew smell. It was bad, but we were barely in the room. They didn’t have a similar room to move us too so that part is what isn’t giving this review the best score. Gave me a headache