The Ritz-Carlton, St. Thomas

Excellent experience!!! Ritz is always great !! 10/10

This is a review by my husband, who doesn’t have his own login to post the review. ---------- The RITZ Carlton, Saint Thomas. Amazing, memorable, fun and an everlasting experience. The best decision I have made about travel accommodation, in decades. This year, it was my wife's 50th and I wanted to surprise her with something unique and different. We also have 2 small children, ages 7 & 10. The Ritz Carlton was my immediate pick. Our philosophy is that if you travel somewhere unknown with small children, choose the best there is to avoid ugly surprises, disappointments or anguish. Do not penny pinch or fool yourself into thinking that you are some sort of a travel magician. I have tried that in the past, looking for deals, cut corners. . .and it turned out 50/50 in terms of excitement vs. disappointment. The Ritz Carlton Brand delivered what it is known for, worldwide. The moment we pulled into the Ritz Carlton with our rental car, the staff was extremely attentive, welcoming, happy and excited to see us. The Bellmen drove us with their golf cart to the section of the resort that is called CLUB LEVEL. Club Level is an all-inclusive accommodation, with complementary meals, beverages, specialized service, any sports gear you can possibly think of. It is a must do for anyone that expects being pampered, kick up their feet and truly forget about everything. The people, the staff, the elevated class in service, the attention to detail is what we will always remember. Hence this review, even though it has been 2 months since we stayed at the Ritz Carlton. Jemar, the front desk attendant of the CLUB LEVEL, is a true gem in the already beautiful and welcoming CLUB LEVEL Team. Attentive, knowledgeable, prepared and very professional. The moment we entered the reception area, he knew us, knew what we came for, knew what we were hoping and expecting. Although we arrived 5 hours prior to checking, he went out of his way to immediately assign us to our suite, with breathtaking views, perfect layout for a family of 4 etc. Breakfast, Lunch and Dinner. The CLUB LEVEL offers that as a complimentary service. A refined variety, elevated, delicate, savory and sweet. I had all kind of restaurant reservations setup across the island, only to cancel all of those after the 1st day of dining at the CLUB LEVEL. RUTH, MARIA, BERTHA stood out in the dining room. Shadowing us, mind-reading and fulfilling every possible wish, odd request (remember that we had children with us, a set of culinary pirates). One evening, I asked Ruth if she could showcase/prepare a typical, traditional island cocktail and in within a heartbeat, she assembled ‘Ruth’s Cruzan Confusion’. A mixture of the island’s local rum (called CRUZAN) and different fruit juices etc. That wasn’t part of her duties, task or responsibility. Just a kindhearted, proud and excited act of care. In conclusion, we vouched that we would never visit the same place twice considering how many destinations there are to see in our short lifespans. BUT our children are asking about a return. We are wondering about a return. We can’t wait to return. THANK YOU

Beautiful hotel & amazing staff!

Good service

The Ritz always does an amazing job of putting their best foot forward. Right away you could tell that the staff was trained to give all guests undivided attention and courtesy no matter who they were from the gardeners and landscapers to the managers. The facilities where carved into the natural topography in the back of a bay surrounded by mountains... just gorgeous! We had an amazing room where it was said that Supreme Court Justice Clarence Thomas once stayed. There was a window in the hallway with such an amazing view... i could have spent my whole trip staring out the window at the electric blue water and Island of St. John in the distance. This was a big facility and getting around often ment planning or walking a bit. Food: we stayed on the club level and the club provided most meals from the hotel. And it was beautiful if not always the most tasty. We ate at the residence's restaurant once and found it just ok. But we never at at the beach resturant or the main resturant which i attempted to and couldn't be seated. Seems odd that you have a captive group at your hotel and can not accommodate everyone at the main restaurant. We ended up having room service. Good thing we were club level or it would have been alot more room service. Sargassum is a seedweed problem in the Atlantic Ocean this year in particular. The Ritz makes a real effort to keep it clean. The bed was amazing! Feather topper and thick down comforter.

The pros: Gloria, the director of recreation was absolutely amazing. If this hotel didn’t have her, I don’t know how my stay would have gone. I ended up getting really sick and she took the time to check up on me and make sure I had anything and everything to help me. She took care to make sure my kids were taken care of at the kids club. She SAVED my trip! It’s unfortunate my entire trip was ruined by getting sick (nothing to do with the hotel) but at least she made it where I felt I was taken care of. The staff at coconut cove - soooo nice. The manager there always made sure I got anything I needed. He even made sure I got some homemade ginger tea! Thank you for that! The staff always smiled and it was a pleasure to go there. The beach : not much to see or do. I travel the World and had just been to some of the most beautiful water in the entire world so I am spoiled. But there’s nothing much to see there. To the point my husband never went to the beach and neither did my kids. You must go over to St. John for this. We had a boat rented but had to cancel due to my sickness. The food: Mediocre. I live in Miami. We spend a lot of time in the carribean. I know what to expect. It was hard to eat at all the restaurants here. Check in: we waited 45 min with 2 hangry little kids crying on the floor. Just wanting to go eat. I had to go find someone twice to either check us in ir just leave and try to go back later. Rooms: excellent! So much more but it won’t allow.

This was the first time staying at the Ritz Carlton. I've heard really good things from others. The grounds and the people were really good but not quite what I expected staying at the Ritz Carlton. I've heard about amazing VIP customer service. We didn't feel we got anything more than expected anywhere else.

The staff were so helpful and the service is simply amazing

The resort is nice. With great views and pools. The staff is welcoming and hard working, no delay for anything you need. However, if the beach is important to you maybe stay elsewhere. The water is not nice here with mossy rocks covering the area under the water as you enter from the beach it looks like green water.

We Loved Our Stay, The House Keepers were AMAZING, The Staff was so friendly, kind and helpful. The food was delicious! The pool and the entire resort is beautiful, I loved Latasha who works at the restaurant by the pool, michel & the entire staff who works at the pool, yourly in house keeping was an angel sent she helped me decorate the room for my daughters birthday ! Gio who works transportation was the best and so was Jabari both were so helpful and kind to us ! Everything was perfect! We are definitely coming back !