The Ritz-Carlton, St. Thomas

Service was outstanding, vegetation and water views were breathtaking. Excellent dining options, food was excellent. Our room was big and comfortable, clean, complete with amenities. It was difficult to leave such amazing place!

Very nice views

It needs to be all inclusive. Very expensive.

Ill keep it short and sweet. For the nicest hotel in st thomas , safe, clean. This is the one. However...Staying at Ritz Carlton all the time this one lacks the service. Not all but most of the employees seem miserable. Dont want to work. Its like begging to help or if your looking for a beach chair with towels in your hand like me, they just stare at you until i pulled a $20 bill out of my pocket. Everything here is very expensive...Breakfast for 2 adults and 2 kids is about 200$ minimum. Lunch $300...didnt bother to even try since its so pricey. If you leave the hotel to go 4 miles will cost you 80$ round trip for 4. So yeah if you want to spend 10K minimum for 5 days this is your place. Again, wasnt horrible like some of the reviews but i dont think there is much better in st thomas.

They lost my reservation and then tried to charge me double for the room. Service was sub par. The rooms are nice but the exterior is very run down. Definitely not a five star resort

This felt more like a standard Marriott with a nice pool than a Ritz-Carlton — housekeeping and poolside service were great, but the rest of the resort was underwhelming, and restaurant service was inconsistent. If this were a Marriott or Westin, I’d give it 3.5 to 4 stars, but for a Ritz, it doesn’t meet the brand standard. Oh, and the Marriott app clearly showed lounge access with our “club room” upgrade — on arrival, we were told the app was wrong, which makes no sense and is exactly the kind of avoidable mismatch that erodes trust.

The property had nice big rooms with a lot of space. I think the grounds are beautiful and well maintained. The staff is undeniably the best I have seen. They are kind courteous and waiting to help. Nobody could have been nicer and nobody could have tried to help us more. I really enjoyed my stay and I LOVED the botanical tour! Such a nice experience. I would return in a minute. Thank you to the staff who made our experience memorable

Terrible food options. Drinks were warm. Everything was overpriced. Such a waste of money. Staff was rude. The only nice thing was the gym. Save your money and go somewhere else (St John much nicer)

There was roach in our room , staff drop large knife in pool while kids where in pool . Staff was very rude at times . Poor customer service . Rooms never got clean .

Just returned from the timeshare section and I have no complaints. I enjoyed the daily cookies very much. The nightly nightcap was also a great touch. The workers were very busy raking up the daily seaweed. Christian was very nice and took all our food and luggage up to our room (which was very nice). I will definitely return

Lemme tell ya somethin’. I’m Michael Lindhagen — born in Bayonne, built my empire brick by brick. I don’t travel to get away, I travel to be seen. And The Ritz down in the Virgin Islands? Fellas, this was the real deal. From the second I pulled up, it was class. I’m talkin’ the kind of service that makes you feel like you’re still in charge — even in swim trunks. Staff treated me with respect, not like some tourist in a fanny pack. They knew the name. Mister Lindhagen this, Mister Lindhagen that — as it should be. The suite? Ocean view, baby. I opened those curtains like Tony lookin’ over Jersey. The air smelled like money and sea salt. We’re talkin’ marble floors, linens softer than my cousin Frankie’s handshake, and a balcony where I sipped espresso like I was in Napoli — except I wasn’t, I was somewhere even hotter. Food? Bellissimo. Drinks? Flowin’. Wifey got the full spa treatment, and me? I sat under the sun like a Don in exile — but the good kind. The respectful kind.