Alexander Hotel

The bathroom door lock was not working , one of the bed rooms door handle was loose, we stayed 4 nights there but no room service , no one even came to change the bed sheets .

They gave us a different room because the original room has a plumbing problem. The new room had plumbing problems as well… after my kids used the bathtub I tried emptying it and water got all over the floor because there’s a leak. The dishwasher was full of water and the AC didn’t work well. It was very hot. They lack big time on maintenance. The pool was completely full, way over capacity, and the drinks overpriced: $50 for a big pina colada and $27 for a small one!

There was not enough bedding, I had a hard time getting some.

The room they gave us was horrible. The ac leaked constantly, the furniture had paint marks, some walls and baseboards were scuffed, master bathroom door did not close, no closet space in master bedroom, the room was in desperate need of upkeep. Spoke with hotels.com representatives various times and nothing was done, the front was asking for an additional $200 to move to another room.

No fue lo que ofrecieron cuando se hizo la resevacion, las biciclteas eran 2 solo servia una , era un aprt para 12 personas y solo habia camas para 10 personas , el.seevic

The beds was full of hair. The person at the desk told me that I had to make my own beds which I was scared to because why is the beds full of hair and a hair tye that was in bedding in the sheets. Me and my party left due to the room not clean. We did not stay at this place I need a refund. I contacted management and still no response from them

Great location and view

Friendly staff, clean, great views

Horrible no hot water to shower or shave the whole week and no management to talk to and no one seemed to care worst place I have ever stand I have traveled a lot and all over the with have disputed our payment with AMEX CC

Un hotel muy agradable para ir en familia