Kanan Tulum Hotel & Spa Adults Only Playground

The service was great

The bed was too small for two person The pool was dirty The should have the menu impressed

The property is beautiful and the staff are extremely caring! We stayed mid-week and had access to all amenities, highly recommend staying here. The only flaw to point out is the noise from the neighbouring club however, there is little the hotel can do about this.

location, breakfast, beach access

The beach music was clashing with the music from the resort next door

Very accommodating staff! They go above and beyond.

One of the most disappointing hotel stays we ever had! My husband and I came on our honeymoon expecting a luxurious and relaxing stay. We got the total opposite - obnoxiously loud music from 13-18 pm coming from the beach club on site while our balcony was overseeing it and the windows aren’t sound proof at all. There was additional noise from other clubs/restaurants around. The hotel’s beach club is totally public so you get hackled by locals trying to sell you whatever so you can’t relax there either. We arrived early prior to the 3 pm check in (at 12) and told the staff we would like to get a notice if the room is ready beforehand. We ended up checking in 15 minutes late and then found leftover food from the guests that left. In addition, the room had an unpleasant old wood smell and we disliked the fact that the sink, bathroom and shower aren’t separated from the room at all so no privacy from your partner. When I came down to the reception to complain, one of the workers there named Joel did not want to be understanding nor helpful and told me bluntly that all information about the noisiness at the hotel is public knowledge. Essentially blaming me for a lack of knowledge instead of apologising for the inconvenience. He said we could request at any time a round of drinks on the house. We ordered 3 cocktails in the beach club and during check out when I requested the free round to apply they said NO. The free round was only for beers and some basic cocktails while the ones we drank were mixology or some non sense. Moreover, in the room there is a super basic coffee machine with capsules. The worker said each guest can have one capsule a day not including the day we came and that each extra capsule we use will cost 4 USD! They went on and on about leaving the spreadsheets clean and not having makeup leftover on towels. In my opinion, this place is not worth the money, there is sand everywhere, the team was unpleasant and we will definitely not come back

Very good hotel in a very load environment. Even when you go to spa you can hear music all over the hotel, no chance to relax. Until 2am the music with blasting in our ocean view room

Wonderfully adventurous setting that immediately evokes a childhood adventure Staff attentive and helpful

Everything was espectacular! I loved how clean and the staff amazing! The only Bad review Is that I wished they could open the restaurant earlier, I am morning person.