Hampton Inn & Suites Santa Ana/Orange County Airport

Very clean and close to everything

It says they serve breakfast but they didn’t served during the days I stayed. It also says it has a pool and spa, but it is cover with concrete. They check me in incorrectly so my card was not working the second day. They also did not clean my room. The day I arrived the housekeeper open my door when I had like 30 minutes there for cleaning. But they did not clean the next day. Customer service was very poor. They looked like they had no idea of what they were doing.

Property ownership transition. The computers were down. People were upset because it took entirely too long to confirm reservation’s and check-in. My wife’s feet were swelling and she was exhausted. The lady noticed and got us into another room immediately because the room they originally assigned us was occupied. She was compassionate.

The floor got all wet because the shower curtain was cut short. Outside view of trash dumpsters. Noise all night from someone that sounded like a mop bucket on wheels. Parking was closed off. I had to park my car quite a long way from the entrance. Upon checking out and going to my car I noticed the closed off section in the parking lot was opened. It should be first come first served. I’m not happy. I will not stay at another Express Inn.

Not fully functioning or staffed. Pool filled in with concrete. No breakfast as advertised. Parking was free but small and tightly packed in. Thin ceilings and noise. Loud ac in unit. Lumpy uneven beds. Oh and they charged me a $200 deposit for only staying one night. Hope I get it back.

We drove from Sacramento to Santa Ana and arrived around 4 a.m. Saturday, only to find out our reservation had been canceled after midnight. The lobby was closed, but thankfully a kind receptionist saw us on camera, let us in, and reinstated our booking—she was the only bright spot. The lobby looked decent but was clearly under construction, with paint buckets behind the front desk and other signs of ongoing repairs. After a long 7-hour drive, we finally got to sleep, only to be blasted awake at 6 a.m. by nonstop, deafening construction noise that lasted until nearly noon. At 8 a.m., a different receptionist started calling and banging on our door, telling us we had to move our car or it would be trapped due to parking lot work. They told us to park across the street at another hotel, but that lot was filthy, filled with garbage, and felt completely unsafe. To make it worse, we couldn’t use the front entrance—we had to exit through a back emergency door, go down stairs, and cross a busy street with no crosswalk. The road curved right at that spot, making it nearly impossible to see oncoming traffic. Several times, speeding cars came out of nowhere and nearly hit us. The entire experience was chaotic, stressful, and absolutely unacceptable.

There was so many inconveniences starting with the parking lot and having to move my car to a different hotel lot. Having to use the back exit to leave. My hotel key card reader wasn’t working had to wait an hour and a half for “maintenance” to come and fix it. They mentioned breakfast and the pool was included, they didn’t have breakfast (tried offering me a water for the inconvenience) and the pool was nonexistent. Seemed like the place was under renovation, which in my opinion not the greatest place to stay at during a time like that.

They kept waking us up to move the car to la quinta and woke us up and we werent able to go back to sleep.

Great place. Definitely plan on staying here again in June.

Matt was super helpful during our stay, it was a fast and easy check in process! we thought it was a Hampton still but didn’t realize the brand switched, but with his help he made the stay enjoyable definitely will be coming back in July to visit my family again!