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9.4 / 10 Guest Rating

Era Hotel & Spa Tulum

Calle 6 Sur, entre 7 sur y 5 Sur, La Veleta, Tulum, mx

Era Hotel & Spa Tulum - main view

About the Property

Luxurious Accommodation
Era Hotel & Spa Tulum, located in Tulum, offers 4-star accommodation with a garden, free parking, and a restaurant. Each room features modern amenities like air conditioning, private bathrooms, and some even include a kitchen.

Convenient Services
This hotel provides guests with room service, concierge assistance, and free WiFi. Additionally, airport transfers and bicycle rentals are available for exploring the beautiful surroundings of Tulum.

Relaxing Retreat
Enjoy a peaceful stay at Era Hotel & Spa Tulum, where you can start your day with a delicious continental breakfast. With Tulum's attractions nearby and cozy rooms to unwind in, your vacation will be both comfortable and memorable.

Book your stay at Era Hotel & Spa Tulum for a perfect blend of luxury and relaxation.

Facilities & Amenities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Please inform Era Hotel & Spa Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Coronavirus (COVID-19) PCR tests are available at this property at no extra charge for those exhibiting symptoms consistent with the virus and have been confirmed by an accredited doctor.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.4
Exceptional68 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

L
Luis Eduardo
Verified booking
Standard Room
Stayed in Mar 10, 2025

"Excellent"

8.0

It'a good choice if you aren't to picky

Helpful?
P
patrik
Verified booking
Standard Room
Stayed in Jan 12, 2025

"Excellent"

8.0

Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.

Helpful?
C
Claudia
Verified booking
Standard Room
Stayed in Apr 7, 2024

"Good"

4.0

The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.

Helpful?
S
Steven
Verified booking
partner
Standard Room
Stayed in Feb 20, 2024

"Good"

6.0

We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.

Helpful?
E
Excursion40261323245
Verified booking
Couples
Standard Room
Stayed in Dec 13, 2023

"Not recommendable at all."

2.0

Dear Tripadvisor Users, Please don't go here... We got a room which was really humid, just unhealthy. The bed was wet and filled with small human hair pieces, the bathroom was full with mold and the toilet was not working. Just an unhealthy environment. Pictures are available. We asked for a refund, but because of 'policy reasons' this was not possible according the female manager. So with others words, we were forced to sleep in an unhealthy room. As an alternative they offered us another room, which was in their words an upgrade. The bath was maybe 1m2 bigger, not really an upgrade. The same conditions also here: too humid, wet bed, mold, hairs in the bed, luckily this toilet was working. We slept there only one night at least to try, but the day after I was forced to look for a better hotel. We booked for 3 night, but no single dollar was refunded. Everybody knows that policies also have exceptions... I think this hotel is unique in promoting themselves in a positive way on internet and social media, but in real life it is one big disappointment. Please don't fall for it.

Helpful?
T
TrellieG78
Verified booking
Couples
Standard Room
Stayed in Nov 3, 2023

"From Tulum with Love "

10.0

My husband & I stayed here for one night (we were in Mexico for a wedding in Cancun). I read the reviews and wanted to check this hotel out for myself, and it did NOT disappoint! The room was nice. There are no TVs in the rooms, and you honestly don't miss not having one. We didn't even notice right away. After our long flight we were going to shower and hit the town, but when we turned on the shower, the shower head wasn't working. We went to the office, and they were extremely apologetic and said they would send someone to fix it. The maintenance person came and was unable to fix it. They then would out to purchase a brand-new showerhead for us (the room). The service was five stars! The pool area is nice and relaxing, and the beds slept like a dream. I would definitely stay here again.

Helpful?
R
Resort66754871197usUS
Verified booking
Couples
Standard Room
Stayed in Oct 24, 2023

"Recommended"

10.0

This hotel is 10 stars. The room is amazing the pool and breakfast are highly recommended. It’s a long walk of 20 minutes to city centre but it’s also surrounded by cool places cafes lounges that u would enjoy. Also they offer free bikes that could be used to go anywhere

Helpful?
T
Tasha L
Verified booking
Standard Room
Stayed in Sep 28, 2023

"Exceptional"

10.0

I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!

Helpful?
M
Manuel
Verified booking
partner
Standard Room
Stayed in Sep 21, 2023

"Exceptional"

10.0

Muy bonito lugar. Excelente amenidades y un personal muy amable.

Helpful?
E
Evalerie
Verified booking
partner
Standard Room
Stayed in Jun 25, 2023

"Exceptional"

10.0

Amabilidad

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