MainStay Suites Joliet I-55

Kitchenette

Elevator not working NO breakfast😡

N/A

Nothing because we will not be back! This places has an old smell. Plus to many weird people walking around leaving room doors open. Also, how they charge my card 5 x for two room. Then next day plus another $167 more than the actual amount for the room. Total of a 993.00 charge my card got some where we didn’t end up staying at. Horrible!!

No breakfast included. No working elevator. No clean towels for the second night stay. Limited parking. Hot tub didn't work.

Nothing

I booked this room with a pool and hot tub for my family to use. The pool was closed because "stuff" was floating on top of the water. The jets on the hot tub didn't work. Instead of closing the pool room, guests were told they could use the hot tub, just without jets, (which is like sitting in a bath with strangers). There was hair in the shower in my room from someone else, dust and webs on the lamps, and visible dirt on the curtains. The elevator was old, and needed repair, and the hallway smelled of cigarettes and marijuana smoke, even though they were all non smoking rooms. The woman who checked me in at the front desk was not there when I walked in, but outside smoking and hanging out with other people. I wanted to leave, but already paid via booking.com and would not have gotten a refund. We were not told about breakfast, even though it was advertised on booking.com.

There was no breakfast, just warm coffee, it wasn't hot, just warm

The floor in the room was terrible, tripping hazard near dishwasher

I liked the location and that's about it.

The property is in need of repairs and maintenance. We had cracked tiles in the bathroom and mould growing in areas. It smelled of marijuana and cigarette smoke.