Comfort Suites Stafford Near Sugarland

Hotel was located in an area where there were plenty of restaurants and such nearby. The location was great for what I needed while in the area.

On 7/18/2025 I went to my room 205 i some hair in the bed I brushed it out of the bed. I didn't file a complaint. I prayed for safety about the situation. I sit on the bed trying to put the TV on and it wouldn't come on and they're were 2 remotes i tried both of them constantly tv still wouldn't come on. I used the hotel phone called the front desk several times and no one answered the phone. I'm sitting on the bed trying to get the tv to work again i looked on the bed and I seen some ants. I picked my luggage went down stairs told the desk clerk and showed him the pictures and video with the ants and asked for another room. I informed him that I had been calling the front desk from the room and I asked him if the phone works and could he see me calling and he said no. And said let me see i don't think i have any more rooms available. Then he puts me in room 316. I went in it the TV came on,but no volume i couldn't get the volume to come on. I called the front desk several times again from the room phone one answered the phone. I called from my cellphone and informed the young man about the TV and he told me that he was going to come to the room and check it and if he couldn't get it to work I was going to have to wait for maintenance in the morning and I stayed awake waiting and the young man never came up to the room. I also informed him about down grading my room and he stated no he didn't and I said yes you did,because 205 had a jacuzzi and 316 don't have one. He told me

Outside sound extremely loud

First thing the manager named BK never called us as he promised to discuss the situation and offer a reduced rate. One front desk person said he could not call the manager for us but we had to wait until Monday and speak with him. The refrigerator had a foul smell and we asked for it to be cleaned but we had to clean it ourselves since we had food to store. The next morning we realized the refrigerator was not working and our food spoiled. We ask could we swap the refrigerator from a vacant room and the same front desk person said no yet we spoke to the house keeper and she did it for us. Then the hair dryer did not work. People want you to pay for service yet they at times fail to provide it. We are waiting on your call Mr. BK yet we know it will not happen.

There were no ice machines. When I asked at the front desk I was given a bag of ice that would barely fill my Stanley. Nearest exit door to my room was locked! I couldn’t even go OUT the door. Definite fire hazard. Breakfast didn’t start until 6:30.

Room was dirty. Microwave had fingerprints all over it. There was a pair of earrings between the wall and nightstand. The blow dryer had red stains, looked like blood. Luckily I always pack disinfecting wipes and had to wipe everything down ourselves. Not to mention roaches. Just plain disgusting!

I was supposed to pay at the property but they decided at 11am to try and charge my card. Thank god my bank declined it and flagged them. When we arrived they had cancelled our reservation stating that they couldn’t complete payment which again wasn’t supposed to be charged u til I checked in. They also didn’t have any double queens left so we just left and went to another hotel.

Both rooms had roaches crawling around.. I felt I should have been given money back ordometjing

ABSOLUTELY AWFUL! This hotel was grungy, the room was disgusting (including a dirty sock!), stains everywhere! It was so bad, I left immediately- on a nonrefundable room! Just swallowed the cost of the room and went to find another. Never again!