Cleveland Marriott Downtown at Key Tower

Excellent downtown location. Very easy walk to Rocket Arena and Progressive Field.

Emplacement parfait. Parking de l'hôtel pratique et prix correct (attention, il faut le payer uniquement avec l'application). Restaurant en bas de l'hôtel agréable et bon service. Chambre spacieuse. Espace très silencieux.

La baignoire de la salle de bain était un peu usagée.

The beautiful lounge and the great location is just amazing.

The bed doesn’t seem to be queen size and it’s not very comfortable.

The whole experience was a disaster. I understand the hotel could not control road closures due to the marathon. However, it took two phone calls to have someone guide me to the hotel. Upon arrival, no one offered to assist with the luggage. The person who checked us in was not very helpful. I felt I was being rushed through the check in process. I felt he was annoyed with questions about the hotel. The room had a weird smell to it. When we called down to request the car, there was no option in the room to call. I called the number on the ticket, and it rang to someone’s room. No one said you had to dial 9 then the number. The next day we left at 11 and returned at 5. Room was not cleaned and towels were not replaced. At this point I went downstairs and spoke to Miguel. I advised him WE have a problem. He was gracious enough to switch us to the governor’s suite for the night. It was appreciated. However the showers had no shampoo. Upon our return from dinner, no one was outside to take the car for the night. The BS answer was it is after a certain hour. To sum up, as Bonvoy members, this was the most unprofessional Marriot I have stayed. There is no chance I would stay at this location again. The best part of this hotel was Miguel at the front desk, if it was not for him, I would give the rating a one.

Let me begin by saying that I love the Marriott brand. My wife and I are lifetime titanium elite. We traveled from Youngstown to see our Cincinnati Reds play the Cleveland Guardians. When I made the reservation I used one of my nightly upgrade awards to see if a king suite was available. Three days before the reservation date I received an email confirmation that I had indeed been upgraded. Great. We arrived at the hotel at 12:15 as the game started at 1:40. When we checked in we were told that our room wasn’t ready. No big deal as we didn’t expect it to be. We stored our bags with the bellman and went to the game. We left the game early as our Reds were getting killed and got back to the hotel at 3:30. Our room still wasn’t ready but they would get right on it. No problem we will go sit at the bar and have a drink. The front desk woman said she would bring the keys to us. Well we have our drink and now it is 4:15 (check in time is 4 PM). The front desk woman comes to tell us that our room still isn’t ready and she gives us two vouchers for complimentary appetizers at the bar. Thanks but no thanks as we have dinner scheduled at a very nice restaurant in an hour. So we sit at the bar and continue to wait and wait. Finally at 4:30 I went to the front desk and they tell me my room still isn’t ready. However they have decided to upgrade us to a Governor’s suite. Great. We receive our room keys and head to the suite. We enter the room and see a dining table and chairs. Nice but doesn’t really do anything for us. We proceed to the bedroom and the first thing we notice is a queen sized bed. Now I am 6 feet 4 inches tall and my wife is 5 feet 8 inches. This simply will not work which is why I booked a king suite in the first place. So at this point we head back down to the front desk and tell them just to cancel everything as we are not staying in a room with a queen bed. I wish you could have seen the look on the front desk peoples faces. I honestly think they thought there was a king bed in that room. So we got our car and drove home. My question is that if they treat their best customers this way, how do they treat regular customers? They totally ruined a nice evening for my wife and me.

Great location! Proximity to concert venue and restaurants was so convenient. Staff was incredibly warm and welcoming upon our arrival and during our stay.

The concierge at the desk and valeting cars were so kind and helpful!