Mercure Brisbane King George Square

We were charged for the room twice which left my account overdrawn and lost my whole pension due to this fact there has been no resolution with the macure hotel whatsoever

The rooms were very tired with broken fixtures. The bathroom had a cracked sink, mould between the sink and the bench, the toilet seat was loose and moved when you sat on it, the toilet roll holder was falling off the wall, the shower had very poor patch work and no shelving. The hotel has moved to pump packs for soap etc and they aren’t refilled so ours ran out mid stay and wasn’t replaced by housekeeping. Curtains in the rooms were broken and the control panel for the air conditioning was broken. The aircon also didn’t circulate in the room resulting in one bed being very hot and the other receiving all the cold air. Hallways were dirty, plates and crockery in the buffet breakfast were unclean. Often only one of the three lifts was “working” resulting in lengthy waits and the screens in the lift to show floor number either didn’t work at all or displayed wrong information. Overall the hotel was in poor condition compared to others in the same price point and believe the photos shared by the hotel are misleading.

Great location comfortable room

Nice n close to the city hall

Pool was poor.

Nice enough hotel, but could do with a bit of TLC, but good enough at that price point. Great location, and easy access to public transport. I would stay there again.

Convenient to the MCC which was great. Nice gym and outdoor pool with friendly staff. Room/bathroom/general facilities would benefit from a revitalisation

Realy enjoyed the roof top Bar also Breakfast thank you

Very poor customer service from Front desk. Waited over 3 hours for maintenance to come look at our air conditioner and then we asked to be moved rooms. No apologies or any sense of care by the staff

Very nice