Best Western Bloomington Edina - Minneapolis

The reason I only gave three stars instead of 5 is because.... We stayed here before when my son was airlifted to HCMH. We were very impressed with how clean the rooms were that my family stayed in. And thought for sure we would stay again. This last stay we booked for three days. Unfortunately, this stay wasn't as good! The pool and hot tub were closed for repairs (one reason I wanted to stay here because I am disabled and the water really helps my condition especially the hot tub) the heater in our room was very loud and we couldn't control the temp. We called the front desk to ask if there was a way that we could be switched to a different room. The front desk would pick up the phone and put us immediately on hold. As I patiently waited on hold for about 5-7 minutes. I got hung up on. So I figured the front desk might be just busy. I made my way down and spoke to Brittney about the heater and she was great about getting us into another room. She asked us to go look at the room to be sure it was ok. We went to the room and you could tell it was not Cleaned. The bed and pillows were a mess. The garbage had not been emptied and the room cards were still on the desk. So that pretty much told us it was not cleaned. We made our way back down to tell her that it wasn't up to standards, and how it was far from being cleaned! While I waited for her to come back from whatever room she was in down the hallway. (And it wasn't the office) there were 5 people who were also waiting to check in. They said that they called numerous times to confirm check in and nobody would answer the phone. We did end up getting into another room that was up to standards. The only complaint on that room was the smell of skunk which I believe to have been weed coming from another room next door. The first time we stayed here the breakfast was phenomenal. Great choices. Better than the Hilton we stayed at previously. This last time the omelets were like rubber and I almost got burnt by that pan that was just sitting on a plate warmer not secured at all. The potatoes that were served tasted good, but they were sticking to the pan and difficult to serve up! (Maybe some Pam spray could be used) We didn't complain while we were there and maybe we could have. Not sure if we would stay here again. Maybe, if we were given a discounted stay for another time to try?? The whole thing is. We also bragged about our first stay to friends who also booked here and I was kinda embarrassed as they had some issues as well, but not to the extent of ours. Just being honest! Have a great day.

Last minute decision to get a room the night before my work day in the cities. I was surprised to how clean and fresh the hotel was. My room was spotless, bathtub looks like it was put in yesterday with no soap or mildew. Breakfast was good and Id stay again. Im here for business, not Leisure. I didnt check out the pool. Location is good.

They didn't have towels in pool clean. Housekeeper was dishing up breakfast and eating what is okay but they could have got food from kitchen and went to break room and not taking from guest that paid

We have stayed here before and liked it, but this time NO ONE WAS AT THE FRONT DESK TO CHECK US IN. We waited an hour (2:24 AM TO 3:30 AM). We called the number on the post-it note. We buzzed the buzzer. We knocked on office doors. We yelled for staff. We called Booking.com and Best Western’s 1-800 number. They also tried to reach someone. We left a note and emailed the property. No-one contacted us for two days. We had let them know it was going to be the middle of the night (2:24 AM) when we got there and they confirmed it was fine, we booked on-line on the way to the hospital for a family emergency. They are a 24 hour hotel. It took us another hour to find a hotel in the middle of the night that wouldn’t charge us double since it was after previous check in day but before current check in day. (3:30-4:45 AM). FINALLY we did but got to bed at 5 AM and had to be back to the hospital at 8:30 AM!! Our family member nearly died that night and needed surgery in the morning. This was a horrific thing to deal with on top of that!

NO STAFF WORKING AND NO ONE TO CHECK US IN IN TGE MIDDLE IF THE NIGHT EVEN THOUGH WE HAD PAID AND BOOKED ONLINE AND CONFIRMED IT AND ITS A 24 HOUR HOTEL!

Loved the stay and would stay there again

The rooms and building are very clean and the beds are comfy very comfy

The pool was slimy, the hot tub was disgustingly dirty and never gets hot . I've stayed here another time and same problem. That's my only complaint really