Holiday Inn Indianapolis - Airport Area N by IHG

The room and staff were fine. The big problem was the thermostat. When you set a temperature, it gets the temp at or close to that level and then shuts the system off. This is terrible! It kept getting too hot to sleep and I had to keep waking up in a sweat to get up and turn the A/C back on - all night - about every two hours! I rented this room to get sleep before that day in Indianapolis and got very little. BIG FAIL! I doubt I will ever stay here again unless they get rid of these thermostats.

Everything was great except it took forever to get hot water.

Josh was very friendly

The elevator doors would not work and trapped me in the elevator. Twice. When I finally got out, I pointed out to the desk clerk that the elevator wasn't working and the doors wouldn't open and he replied oh, just take the other one. Do not ever stay here.

Great location

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Ok

Worked out well. We stayed because we had an early flight.

I was exhausted, so I didn't want to hassle with trying to change rooms, especially since the hotel was busy. First thing that was off, was that the room smelled like a locker room/socks. Then, once I had settled in, I realized the faucet leaked onto the counter a little, and that the window was missing the sliding shade, which it had tracks for, and the curtains weren't quite big enough or in the right place to make up for the missing shade so light got into the room. In the morning when I had a shower, the room was an accessible one, and I discovered the hose for the sprayer was missing, and the fixture seemed to not work properly to direct the water to the showerhead fully, so half the water sprayed down the corner of the shower. Then, when i tried to find the receptionist in the morning to tell her, i could find her for at least 10 minutes, and the maids didnt know where she was, and when the cook noticed i was looking for them, they told me to wait and signaled to her that there was someone waiting. So I waited another 5 or 6 minutes. At which point I was getting frustrated because i had somewhere to be, and i actually saw her talking to him again, and she told me to wait some more. I got upset and told her i couldnt wait any more and needed to talk to her, and she kept teying to excuse herself to wait on people in the dining area. This was not acceptable. She said she would tell management about my issues...don't think she did

Check in was great and room was clean with comfortable beds. Coffee was not great and our room only had decaf. Some paint was peeling off the walls and hallway carpet has seen better days. Location was oddly inconvenient although it was next to the airport. Airplanes start taking off around 6:30 am and if you’re a sensitive sleeper that might be a problem for you. The front desk staff was absolutely fantastic and what made this stay second to none. I can’t thank them enough for all of the help enough!