Hampton Inn Chicago-Gurnee

It’s definitely cleaner than the other hotels around but not that clean. Super humid in the rooms and so much stains and possible booger stuck on the base board and the walls.

Good location and overall good stay but for a Hilton the staff weren’t friendly when compared to other stays I’ve had at Hilton brand hotels.

Rooms are ok. No dressers to put your clothes in. Only closet to hang up your clothes. Staff is AMAZING!!! Good breakfast.

Our toilet didn’t work so we had to go to the lobby to use that one

The room that was issued to us was nice and all. But the room only had 2 lamps that worked at night the lamps that hung right by the bed didn't work at all. The room was very dark. We told the hotel personnel they came in to check the issue out and he just said well i guess they don't work. Well we just stayed there cause it was close to where my niece graduation took place.

The room was clean and comfortable. Breakfast was great with hot and cold items. The breakfast did change up everyday which was nice. The only complaint I have was during the 6 nights we were there, housekeeping only came in once. We had to ask for new towels and toilet paper everyday. Otherwise, it was great.

The hotel is under construction and the room had duct tape on the mirrors and a missing handle to the outdoor balcony area (which let hot air in). The toilet paper holder fell out of the wall and when we told the front desk, we were told we did it on purpose and were charged a fee. While the hotel corrected it after we complained it wasnt a very relaxing situation.

Very nice, clean, helpful staff

Definitely outdated, a bit run down, and just not a very high-quality stay. The rooms are rooms, plain and simple. No special amenities, features, or even much in the way of conveniences. Ceiling tiles in hallways are broken or missing. There are extra charging ports and outlets on the end table near the beds. This would be helpful, except the outlets are so used, beaten and loose that my chargers and medical device wouldn't even stay plugged in. I had to go out and buy an extension cord just to finally be able to use my devices by the bed. Smaller room issues: The shower had hair in it when my family first arrived. The TV channel selection is mid with older style televisions. The air conditioner makes loud and odd sounds all night long. Crumbs and other debris were on the floor. Service is mostly okay. Counter people are usually nice enough, but service to the rooms leaves a lot to be desired. They only make beds, empty trash, replace towels/washcloths, and do any cleaning every other day. When people regularly use this hotel to go to Six Flags Great America, expecting everyone to use linens multiple days seems a little nasty. This especially rings true for the washcloths used to wash our bodies with. We had garbage and dirty towels piled up since we're on vacation and are eating out and shopping regularly. Eww. The Hampton Inn does serve free breakfast in the mornings. This is also generally just okay. You can make your own waffles, which my children do enjoy. There are also eggs, meat, and potatoes that you can grab, along with other assorted breakfast items (bagels, toast, oatmeal, etc...). The cooked items can vary from day to day on how well they taste or even look. I appreciate a free breakfast, it is available for 4 hours, and I mostly did enjoy the available items. There is a laundry room (also outdated), tiny fitness closet (technically a room), and a little pool. Nothing around here really stands out other than it's convenient proximity to Six Flags Great America and Gurnee Mills. This is our second time staying here, and I'm not sure I'll be booking it for my next family vacation.