Hampton Inn & Suites San Juan

Mucho

El desayuno no me gustó tanto

Staff was very friendly.

Nuestra experiencia fue excelente. Todo el personal fue muy amable, atento y servicial durante nuestra estadía. Nos encantó el área del desayuno buffet, ya que contaba con una gran variedad de opciones para todos los gustos. También apreciamos mucho que hubiera café y chocolate caliente disponibles durante todo el día. El área de la piscina es hermosa, cómoda y perfecta para relajarse. En general, todo superó nuestras expectativas y disfrutamos muchísimo nuestra estadía. ¡Sin duda volveríamos y lo recomendamos!

Como único detalle, nos hubiera gustado que las camas fueran un poco más amplias para mayor comodidad.

La Sala de la habitation, piscina

Location cooling systems in room

Beds were too hard in need of new pillows

This review isn't a reflection of the facility itself bc I never wound up staying. My cat almost died... and I had to cancel my trip to care for her and keep her alive. Even though I called on the cancellation date ... but just a few hours behind the deadline...not only was the customer service rep innappropriate about his inquiry into the nature of my emergency... but was then dismissive about it when I shared my story. He said "Was it your mom? oh... oh it was your cat... no we cant refund that". Pet parents know... they are members of our family!!! I offered to share proof/documentation of the emergency care visits, I said I would rebook later and accept a limited time credit, a partial credit ANYTHING. I begged, indicating that I was ONLY a few hours late to the cutoff. He just dismissed me and said no refund. It's funny, I spoke with several AI chatbots before being transferred to a human... and I was sure the human would understand and help. Nope. It's all about $$$ to big chains like this. I had a multipart trip planned, so I had to make quite a few phonecalls that day. Every single other hotel and airline I had to call that day to cancel treated me with empathy, and like they valued my business. The other customer service reps gladly helped me to get a full refund/credit (one had already even processed my card... I was DAYS past the refund cutoff... still got a full hotel credit). The other establishments actually showed compassion. I travel alot, and because of this experience I will NEVER CHOOSE HAMPTON INN OR HILTON PROPERTIES AGAIN and will share this story with as many people as I can.. If anyone from the company sees this... shame on you... you should value your customers and treat them like valued customers... and with a little more empathy. Business is business.. and I get that... but being a good human being matters.