Red Roof Inn Louisville East - Hurstbourne

Good location, right next to the highway/food. The price isn’t bad

Our sheets had cigarette holes in them, and a blood stain. Our toilet was making constant noise because the back was always trying to fill up with water. The shower had rust and mold growing, so they patched it up with wallpaper.

Room was clean.

Bed was too soft and got hot while sleeping, but I anticipated this by bringing a comfortable inflatable mattress. And I was able to adjust heat/ AC. However, the only place the mattress would fit was on the king bed, so I had a sort of loft.

Was pretty easy access to things we needed.

Non smoking room, but cigarette burns in the blanket? There were mysterious brown stains on the bathroom walls and ceilings. The staff was never really in the front office and talked to you thru their camera, which was garbled. There's a hidden 50 or 100 fee, they can choose which they charge you.

It was clean

Nothing

The location is nice

We only got one towel in our double bed room and one wash cloth with a reservation for 3. There was no toilet paper in our room and when going to ask could not find a worker to give us some more. The heater is blowing out cold air. The remote was missing for the TV and I called for one and never brought one. I finally moved the bed and found the remote along with a used condom and a pair of soxs. Finally I went to extend my stay at the office and my reservation I did through their call center gave me a price and confirmation but when I went in to confirm and pay I was told they were wrong and I was charged 20 more dollars. I then asked if I could go into the cheaper room and was told they do not have maid service on weekends so they could not do that. I then stated that there is only 4 total guest on property and if a new customer came in could they not book the cheaper room and he said that they would not give us a cheaper room or let us move. I then stated my confirmation given by redwood gave me a price and a confirmation number so I wanted that price and finally told no and I either pay 80 dollars or leave. I then asked for maid service which never came. Oh and not a single Ice machine works all 8 are broken.