Red Roof Inn Louisville East - Hurstbourne

LOcation is good, parking space is enough

No breakfast is provided at the location

No pet fee

Being expected to be maintenance when toilet wasn't working right. Wasn't able to switch rooms. Told no other rooms but walked past several empty rooms.

Nothing

Nothing

The room was clean, staff was nice, there wasn’t much nearby at a walking distance, and parking was okay.

Good little place for the price, front desk staff were friendly and helpful, room were clean and tidy, a little worn but doesn’t have 10 coats of paint on everything, surrounding environment

This property is not safe for women traveling alone. When I checked in, there was a woman doing heroin in the parking lot. The door to the room appeared to have been kicked off the hinges at some point. There were brown stains all over the mattresses and bedding. When we went to use the toilet, the toilet seat fell off in our hand. I was only in the room for approximately 10 minutes before I took the keys back to the front desk in tears saying that we couldn’t stay there and checked out. I was told I would be refunded. The following day I called the hotel, they proceeded to cuss me out, tell me that I was not checked out and that I still had a room and I would not be getting a refund despite being told the day before that I would be and that I had checked out not 10 minutes after I had checked in. I requested to speak with the manager and was told, word for word, “she’s standing right next to me and she doesn’t want to talk to you.” The amount of health violations at this hotel is absolutely absurd. I will be speaking to a lawyer as a result of my experience and mistreatment here.