Red Roof Inn Louisville East - Hurstbourne

I mean it was good for what we paid. It was dirty but no bed bugs or roaches which was great. We had a dog and the staff knew and opened our door and let our dog run around which I wasn’t very happy about. We asked for towels cause we got two towels for five days for two people they said they had no towels so we used the same wash rag for five days. But it was cheap for LTL.

Nothing I liked about this place .... it smelled the air didn't work and wouldn't give me a new room the sheets had a big stain on them, only some lights worked didn't have washcloths and wouldn't give us any.i had to clean the room and the floor just to bring my family in there even the bathtub was dirty. The staff was rude and acts like they are better then you the manager was the worst one... and she was even telling guys they could pay her and she would come down to there rooms..... booking should not tell anyone that is one of there hotels .. .

Going to give my honest Opinion. When we booked I never checked the reviews till after booking I was in the verge of cancelling. But thought I would give it a chance. We got there Staff were lovely and friendly! Not like what I had read!! Rooms were spotless no bugs! Shower amazing clean

Nothing

Not recommend

The positive-Good location, grounds were a little messy, but overall good for a pit stop and place to sleep and shower. The Complaints- room smelled pretty musty and we only got two (rather thin) towels with 3 of us staying.

Good vibes for my fist time and only night in Kentucky!

Baby Spider infestation in room 153, No Microwave, No Fridge,

We arrived at our room and 15 minutes later we had to leave it because there was black mold in the air conditioner. It cause my wife to have an asthma attack and severely hindered her breathing. We almost had to go to the hospital. I spoke to the front desk and they refused to put us in another room or refund our money. We had to sleep in our truck over night and then left Louisville the next day when we woke up. I spoke to an agent of booking that night who promised me I would be getting a refund because she had spoken to bookings contact with red roof while I was on hold. I was told that red roof would refund to bookings virtual credit card and then I would received the refund. That never happened so not only did we have to sleep in our truck and leave the next day instead of completing our trip, I was lied to and I’m out of $400 dollars for a 15 minute hotel stay that nearly had my wife in the emergency room.

We arrived at our room and 15 minutes later we had to leave it because there was black mold in the air conditioner. It cause my wife to have an asthma attack and severely hindered her breathing. We almost had to go to the hospital. I spoke to the front desk and they refused to put us in another room or refund our money. We had to sleep in our truck over night and then left Louisville the next day when we woke up. I spoke to an agent of booking that night who promised me I would be getting a refund because she had spoken to bookings contact with red roof while I was on hold. I was told that red roof would refund to bookings virtual credit card and then I would received the refund. That never happened so not only did we have to sleep in our truck and leave the next day instead of completing our trip, I was lied to and I’m out of $400 dollars for a 15 minute hotel stay that nearly had my wife in the emergency room.