Red Roof Inn Syracuse

Our stay at the Red Roof Inn in Syracuse was horrible. The elevator was broken and we were on the third floor with a toddler. The first you notice on the front door was a dent from a fist. Looks like the hotel "fixed" the dent however you can see it clearly. Inside the room, there were more wall dents. The room smelled like cigarette smoke and there was no mini fridge. The worst part of the room was there was no door knob on the bathroom door. I know on their room amenities; a mini fridge was not listed. But a door knob on a bathroom door should be expected, not a room amenity. Will not ever stay at another Red Roof Inn again. Horrible!

Terrible smoking smell, cockroaches, no tv remote

Consideration of my husband’s ailments do face us a ground floor room

Room is ok, but bathroom could definitely use some tender loving care in there. Really nice to have a fridge and microwave in room as well! Good price and great location, it’s always our go to when coming to Syracuse

Great staff

Price of room was great. Actual room was in poor condition, holes in walls, stains on ceiling and dirty floor.

We were almost unable to open the door to the first room given to us (Yes, we were turning the handle UP as instructed), and a wall of cat pee smell hit us in the face as soon as we were able to open the door. Had to struggle to open the door again from the inside, which seems very unsafe. We asked for another room and the man at the front desk was understanding and professional. The next room was better, but still not great. -Elevator was non-operational, had to carry heavy bags up the stairs -We were laughing at how visibly broken the phone was (the receiver looked like it had been chewed by a dog, the quick dial buttons were all pulled out, also there was no dial tone so it didn't work at all), pulled away the nightstand to see where it was plugged in, and that revealed a sticky liquid spill, food crumbs, and a German cockroach under the nightstand -Hand soap was empty, but shower gel and shampoo worked. Shower was hot and comfortable. -A/C worked fine -You have to hold the toilet handle down for a few seconds for it to flush, it doesn't flush right away.

Friendly caring front desk employees nice house keepers

Pet friendly I have service dogs that were accepted. Unfortunately there is a special event this week and I have to leave the premises because the hotel is booked and they need my room, kinda disappointed about that. Now I have to go to another hotel with my service animals.

Wifi worked great, friendly staff, nice house keepers