Red Roof Inn PLUS+ University at Buffalo - Amherst

My stay at the Red Roof Inn Plus+ was one of the worst hotel experiences I’ve ever had. The property appears to double as public housing, and it was noisy both day and night, making it impossible to get any rest. The housekeeping practices were unacceptable. I witnessed the housekeeping cart tip over into brown dirt outside. Instead of discarding the towels, the staff simply shook them off and continued using them in guest rooms. When I returned to my room later, my “clean” towel was brown from the dirt. Completely unsanitary. The front desk attendant showed no interest in being attentive or helpful. It was clear he was just going through the motions of a job he didn’t want. To make matters worse, at night he joined a group of friends hanging out in front of the motel, laughing loudly and taunting residents. It was uncomfortable and unprofessional.

Do not stay there. Checked in and checked right out. Old and dirty. Felt unsafe

This is a hotel that houses those who are unhoused. It should not even be on the Expedia website. It’s completely misleading. If corporate reads this, you really should take it off as an option for Expedia. We drove around the property in disbelief and left. I canceled immediately.We were fortunate enough to find another hotel that night, but highly inconvenient for us. From now on when I see a two start rating I’ll believe it. I had no idea what to expect on this one, I thought maybe a little bit older in the building but not what it is in reality.

One of the wash clothes was dirty and the tv stand was full of dust.

Biggest complaint is that the pictures on line of hotel don't match the reality. Once we arrived we chose not to stay. Very kind owner but not the place for us.

This room had damage to walls, doors, furniture. The carpet felt grimy and gross. There was almost an inch gap under the exterior door - a mouse wouldn’t even need to crouch down in order to walk in. My husband and I needed a last minute place to stay for just a few hours to catch some sleep. We almost left when we saw the condition, but the bed seemed clean enough and we were too exhausted and already out the money. I would never stay here again though. Needs major work. 125 for the stay was way too much for the condition.

Very small rooms no ice on property noisy. Overall lousy what junk.

It's an old hotel, updated. The disturbing part was cleanliness. I walked barefoot on the floors and the bottoms of my feet were black with dirt.

The only positives were the beds and pillows. Heard every flush and water running from other rooms. Main issue was no ice available and could not get cold water. Other guests were extremely loud. I will not return.

Ya get what ya pay for. Older hotel, they have painted but not very well. The room was clean for the most part. The bathroom was nasty. Would not stay here again.