Red Roof Inn Charleston - Kanawha City, WV

The parking lot to get there is awful the smell in the room and outside stink but the bed was so comfy and it was clean just feel things could be updated but for the price I really can’t complain

Good Properties

Room Key would not work, had to be replaced. Furniture had many cigarette burn marks, and Microwave was marked many paint splotches. There were no drinking glasses in the room. The front desk was unattended for several hours. The room phone had no number for the office. Very shabby conditions throughout the room. Would never stay there again under any conditions!

I don't blame this on the employees working, but the budget for the hotel. One person working? They had to do everything. I went twice one night to get a roll of toilet paper and the employee was helping someone away from the office. Sent my son down twice the next morning and still no tp. Had to send him to the nearest store. Also, locked out of room for 45 minutes. Employee had to remove ac unit and crawl through. Locks are old, not working. They did give us a room after. Employees are great, but only having one there at a time is not good.

I arrived at 4:50pm to find a handwritten note on the locked lobby door stating “Gone to clean rooms. Be back asap.” Forty five minutes later, no one had returned! No one answered the phone and no one returned. I had driven for 4 hours and excepted to be able to check in! On top of this, the lot was filthy, curtains were down in some rooms and one in the back appeared unoccupied with the door wide open. I checked into the Holiday Inn Express next door. They know customer service! After hearing my situation, the cut my room rate in less than half! I expect a refund for my Red Roof Inn fee!!!!! I will be pursuing this matter.

The area around the hotel was not great.

I like the friendliness of the staff and I also like the fact that they understood that I was not trying to be picky and they were very easy to get along with

I didn't like the fact that there was blood everywhere in the room as soon as you walk through the door you could tell that the room has not been cleaned for a long time the chair that was in the room was cut up half of the plastic on it was ripped off the sheets the beds were not made when I went to the front desk to get clean sheets as I took the dirty sheets off it was blood all over the bed there was blood all over the comforter the shower curtain the shower had not been cleaned there was something black all over the shower curtain I cleaned the facilities myself in the room so I knew that we could set on it it was just awful

The lady that checked us in kept locking the lobby door and going outside to the parking lot we had to chase her down to return room keys. The second night we were there a lady was yelling at someone who had evidently stolen her car. The room had a bad smell, furniture was dusty, floor was so dirty we had to go buy house slippers to wear. Bed and pillows very uncomfortable. No extra towels or toilet paper.No Kleenex, No Hand Soap. People walking around the parking area all night long.Room door didn’t lock very well. Coffee pot only No cups, No coffee or etc. Would not recommend this Hotel, and would not stay again - if the room was free

clean friendly staff and patrons

No coffee, no amenitites