Red Roof Inn Charleston - Kanawha City, WV

The staff were great except for management. Stayed for over a week asking to switch rooms to the back so I could keep an eye on my truck and trailer but management would not let me switch rooms. Then on my 4th day she had my trailer towed without asking anyone if they knew about it. Made up a big ugly story to get it towed off the property. The staff helped me track it down and I had to pay to get it back. Cops were in the parking lot almost everyday for one guest or another. Could not get a refrigerator or microwave just a bad experience for no reason other than poor management.

The worst. The only positive is after checking the mattress, it was clear of bugs and seemed to be fairly new. Outside of that, horrible. Staff was friendly enough, but the place was RUN DOWN. I’m not sure the sheets were clean, lighting was horrible. There was no toilet paper in the room and the commode didn’t flush . They brought me a partial role of paper from another room. I requested a plunger and cleared the toilet myself…. The two guys hanging in the breezeway appeared to be permanent residents. They were smoking marijuana and one said he “loves the Red Roof. It’s like Jerry Springer.” I expected someone to kick in my door all night. I had to leave the A/C fan on just to drown out the riff-raff conversations outside my room . The area had transients walking through the parking lot... the only reason I stayed is it was late and a a professional driver, I was out of time.

It was cheap. It get what you pay for

It was most definitely worth the price. It was very quiet, felt safe. It’s in walking distance to the mall. The only complaint I have is there was no toilet paper in the room and upon requesting, we were given a half used roll so we bought our own at the family dollar next door.

location, quiet and great heat in room

I was told my 2 rooms would be side-by side and they were not. no coffee in the lobby as advertised. stated strictly no smoking and under our bed we found a cigarette butt and a cigar??? towels and comforter had stains and chair in one of the rooms had terrible stains. phone did not work to call front desk

There was nothing good to say about the hotel beside the front desk person was nice and friendly.

The rooms were not clean and no toilet paper or towels. Bugs in the window sills.

comfortable clean

no mini fridge

Book a room and when we got there there was no availability. Hoping i get my money back.

Close to everything

Very outdated needs some renovations