Hyatt Place New Orleans Convention Center

The staff was great and, for the most part, accommodating!

The bathroom had mold, the amenities were broken, we were asked if we could wait at 10pm for towels that weren't located in the room. And if you have back issues, this is NOT the place to stay.. Nothing like waking up to springs popping under your hip.... Super uncomfortable bed..

Location

Parking, valet parking $$

Cleanliness and comfort

No parking

Nice hotel

Price sis not match hotel. They sis not tell me that we had to pay for valet parking. It was only told that we had to pay when we checked out. Very disappointed in that and the price we had to pay.

Convince

Good location, in downtown and can walk to Bourbon street

Staff is rude. Upon checking in the girl at the desk tried to charge me again when I had already paid through booking.com. I was confused and told her I already paid and she was rude and basically told me it’s a me problem and I need to call booking to figure it out. After traveling 7 hours with kids you would think the front desk people would be kind and willing to help. Also, there was hair in the shower, one elevator was broken while the other was malfunctioning, had to take emergency exit stairs. There is also no parking, you have to pay on the street, valet $45, and oh they charge you a $50 “incidental fee” that they don’t disclose. Terrible hotel I won’t be back here

Older hotel with elevator out and outdated shower but very clean. Staff was nice but had to take the stairs with only one elevator which happens. The problem is the stairs led to emergency only exits so then you had to go back up the stairs, lol.

Grate location

Was quite