Sheraton Grand Warsaw

Pleasant and comfortable stay.

The hotel security is not up to 5-star standards. The staff should be reviewed, because it is unacceptable for a guest to be rudely told to get up from a sofa simply because it belonged to the restaurant, which was closed at that moment. I was stared at in an unpleasant way by a member of the security team for more than a minute, while I was simply waiting for my friend to come out of the bathroom. It was a lack of courtesy, especially towards a guest who was respectful of the spaces and of the property. That said, the reception staff, the waiters and the housekeeping ladies were kind and helpful.

Duży pokój, blisko do autobusow, kawa I woda w pokoju. Elegancka łazienka. Śniadanie także było bardzo dobre. Wygodne łóżka.

Lokalizacja, komfort, widać już swoje latka w pokoju, ale przez, że było to robione w wysokim standardzie, jeszcze trzyma fason,

Jak miałbym się przyczepić, to deska w toalecie sama nie opada i firany były wymięte i słabej jakości.

My friend and I were in love with this hotel and everything in it, especially the Staff! Whoever said that Poles were not friendly is because they haven't stayed at the Sheraton or in the area. Let's start, 1° Stars: Patrick and Natalia from the Week-Breakfast shift, what a wonderful, promising pair! Full of talent and good intentions, they help my friend and me with lots of tips, advice, and information about Polish culture. So not only good at what they do but also beautiful people, inside and out. 2° Front Desk! Szymon, Illia, Monika and even more! We did several single bookings, and yet, they helped us with all of them. Drama-free and stress-free, they were welcoming and comprehensive with us and our messiness. Special mention to Szymon, who helps us with valuable info about the Polish people and where to go; as Latinos, our culture is totally different, so his help was super useful. 3° El Sevillano at the door! What a lovely thing to meet a fellow Spaniard. I saw how Francisco took special care of every guest, and we were not the exception. Last but not least, the food was amazing, housekeeping was great, they waited for us every day and did everything super fast. Overall, 11/10 hotel. If I could, I'd leave 10 stars. PS: The gym was awesome too! PS2: Location is perfect, close to everything but outside the buzz and the chaos. Can't wait to go back in JUNE!