GreenTree Pasadena Inn

It was great but they need an accessible ice machine

See stars

Good place to stay.

This stay was not what we expected. We initially picked this hotel because it was close to our destination, it was a good price, and the pictures looked good. We did not expect the works, as it was a quick, cheap business trip, but this hotel was the worst place we’ve ever been to. The bathroom was disgusting and filled with mold and soap grime. There were scuffs all over the place and we even found trash (and a loose sock) under the couch. The couch and ottoman were stained and one of the couch cushions obviously did not belong. The heater was broken and the maintenance guy was unavailable at first and then unhelpful the next day, as he did nothing to fix the problem. He did say we were supposed to have a remote for the AC/heater, which we did not have. The TV remote’s battery needed to be replaced as it almost died and was barely usable. The walls and ceilings are VERY thin and we would hear all our VERY VERY loud upstairs neighbors. The window shutters do not close all the way. The “duvet” cover was just a thin polyester fleece blanket covered in one top sheet. We were so cold because of the broken heater that we had to ask for 2 blankets each, one of which was a plastic-y hospital blanket. The fitted sheet was just a top sheet that was very thin and became loose and untucked very very easily. They automatically charge a service fee for each day, even though housekeeping does not come for 3 days (unless specifically asked) and our stay was 3 nights.

Not happy with my stay. Ended up leaving a few minutes after check in.

We needed a spot to stay as we were driving through. We basically needed a spot to sleep, shower and leave. Staff was great. Location was great. Staff who clean it clean as best as they can. What was gross was the lack of up keep in the bathroom. Yellow low lighting to try to hide the moldy calk. It was gross and I did not shower there. This may have been my room only??? Parking underground looked scary but it’s a safe neighborhood. They had breakfast and coffee in the morning and people were eating and relaxing.

I enjoyed relaxing outside in me smoking area with other guests. Thanks for making a nice are for that. Very friendly atmosphere at this hotel. The room was very clean and we would return next time we are in the area.

Breakfast is not good. Almost all the guests used to joke about the breakfast. On the weekdays there is hardly anything to eat just bread and waffles. They don't replenish an item quickly if it is over. Sometimes they forget to keep milk, sometimes butter, etc. Internet would switch off several times and the staff does not know how to get it back. On two days it was not there for almost ,5-6 hours. I told the front desk about a choked sink immediately after I checked in. Gave two reminders. But it was not fixed for 6 days. All that the staff knows is to say - I am so sorry. Very clean and quite room.

It was an ok place to stay.

Great place for the price. Are the rooms top notch? No. Were they clean? Absolutely. There were some things in my room that needed repair but it was not integral to the quality of my stay. Again, I got what I paid for and was satisfied.The staff were super friendly and helpful. Easy check in/check out. Walkable food options in multiple price ranges. Light rail to anywhere just two blocks away. The area is great to walk and explore. I plan to come back to Pasadena and I'll probably be back to this hotel.