Abitta Condado by IHG

The staff were great and accommodating. Near a lot of restaurants.

It's showing its age. The room we were at needed some stuff fixed up.

Nothing

From the moment we arrived, the experience was far below expectations. We were given a room overlooking a garbage/storage area with construction debris, which is completely misleading compared to what is advertised. “Breakfast included” was also misleading, as it turned out to be a very limited à la carte option instead of what guests would reasonably expect. The restaurant experience was equally poor: despite ordering within the advertised opening hours, we were not allowed to dine in and were forced to eat takeaway food with plastic cutlery in the reception area. The most concerning part was the handling of payment. Even though the stay was prepaid, the hotel attempted additional charges and only returned our stored luggage after we paid under pressure. No compensation has been received despite promises. This is not the standard one would expect from an IHG property. I strongly recommend avoiding this hotel.

Location

Rooms were just ok

Location, bed comfort. Quiet room, good food in restaurant, nice bathroom and clean overall. Neighborhood is safe and close to restaurants and beach. Staff were friendly and helpful.

Complicated pricing information. The price from booking.com was not an all-in price. Other charges and fees were added that were not explicitly stated. Pricing was misleading and has resulted in not being able to trust booking.com as much as before. I will be more reluctant to book on booking.com without having to study the information. It seemed intentionally deceptive.

El hotel pide un depósito de $150 dólares, pero al momento de llegar al hotel y hacer el check in la persona en recepción se equivocó y débito de mi tarjeta de crédito $850 dólares y no me comunicaron nada al respecto, cuando me llegó el mensaje del débito a mi correo, solicité una aclaración y la persona encargada JUDITH de mala gana me dijo que eso era error de mi banco y que hablara directamente con ellos, cuando el error evidentemente había sido del hotel. Me parece una MUY MALA atención y resolución a un problema generado por el mismo hotel, perdí toda la tarde que tenía para conocer San Juan llamando a mi Banco en Colombia para que me confirmaran lo que ELLOS ya sabían, realmente fue muy desgastante el proceso para tener claridad de los hechos y que asumieran su responsabilidad. He viajado por muchas partes del mundo usando esa misma tarjeta y nunca antes había tenido un problema de este tipo con un hotel. INACEPTABLE.

El voucher para el restaurante, los valet parkings muy amables, aunque lo mejpr es la ubicacion. Las camas y las almohadas son muy comodas.

La habitacion en el primer piso un poco ruidoso afuera. La limpieza un poco descuidada y las habitaciones huelen a humedad. El servicio en el restaurante es muy demorado.

Small boutique hotel, now part of IHG. We spent seven nights, and the location of the hotel was central to everything we wanted to do. It is in the heart of the Isla Verde strip in Condado. Alana at the front desk was super helpful and super friendly. Give her a promotion! On the con side, the bathroom in our room really needs repairs. The door did not close completely, so the floor got wet with every shower, and the faucet is practically falling off. Otherwise, it was comfortable.