Abitta Condado by IHG

The location is amazing. 2 minutes walk to the condado beach.

There is a bit of confusion at the front desk. They don't tend to answer the calls from the rooms as they prefer if anyone has an issue to coke downstairs to talk directly to the front desk. The first day we've arrived, they got our room wrong 3 times. Kept sending us to the wrong building and rooms. They didn't inform us that they have construction on the 6th floor. It was completely insane having to deal with the horrible noise starting very early up to 3pm. They have claimed the construction is only from 1-3pm, but it literally wasn't true as we were hearing noise the whole night. We woke up early and went to the 6th floor in 6am and saw people working there with hammers and machinery. I wish they would have told us in the arrival about it so this way we at least have asked for different floor. Other than the service, the location is amazing ( pool is very small and jacuzzi does not work). But it is a nice hotel other than the customer service

Lo que más me gusta es que es un hotel cómodo, limpio y bien situado

Hotel é confortável e tem um espaço bom. Disponibiliza cadeiras e guarda sol na beira da praia.

Atendimento.

The property was just recently updated, and looks very nice.

Da localização

O sistema do cafe da manha é ruim e demorado . Academia com a única esteira quebrada .

Everyone in our group agreed that the bed and sheets were very comfortable. The meals in the attached restaurant were excellent, as was the service there.

I'll preface saying we usually stay at 4 star hotels so my rating is somewhat unfair. This hotel is rated 3 star but really, I would never go back to this location, primarily because of its state of repair. To be fair, we were told that our room was in the "older" part of the hotel so perhaps not all rooms had these issues. Our room needed a lot of work. The bathroom was very tiny. There was exposed wiring glued to the wall to provide the room light switch. There was a small balcony accessible through a door. The bottom of that door was 1" off the ground. We weren't sure what might move in and out of that room throughout the day. There is a small platform on the floor in the room for an unknown purpose, perhaps to cover plumbing or wiring but there was a nail head partially sticking up, not enough to puncture your foot, but you sure knew you stepped on it. The condition of the pool was suspect at best but it was clean and the kids didn't care. Overall, I felt I paid way too much for this room given its condition.

Muy buena ubicación y trato del personal.