Quality Inn & Suites Mall of America - MSP Airport

5 star hotel

Nothing at all .

Rooms were dirty with soil on their blankets, is supposed to be a non smoking hotel and the smoke smell was unbearable, when told the reception they said people don’t respect and they don’t reinforce their policies , the bathroom shower was broken as well as door getting stuck and paid for parking that makes no Spence I had property damage on my vehicle from another vehicle and they said they don’t cover those damages . Although it was on their property and I pay for the parking.

The property smelled like weed. There is one sketchy elevator, and additional exits were confusing. The first room was very dingy and had a very strong weed smell. I requested a different room, and it again smelled like weed. Limited parking, and you have to pay an additional fee to park your car. Staff each time we approached them were very pleasant.

Terrible

This property wrecked of smoke despite being described as non smoking. We were charged for parking again despite the online description stating free parking. The only reason we stayed was it was midnight. The property is really run down.

The first thing that greeted me when I entered the room were shredded draperies at the window. The top of the toilet was cracked, and I needed to request more towels. The breakfast was very limited: waffles, cereal, yogurt and oranges. Parking cost $10 a day, though we didn’t use this. The lobby was fine, the room was large and clean, very basic.

We had a crying baby next door , and people yelling, hallways were dirty, and elevator is scary

Clean and quiet

The acting manager was great! She was accommodating

-Super smelly like cigarettes and strong fabulouso cleaner. -No protein provided at breakfast -Poor WiFi -Pay for parking; $10 a night -Fairly clean which made it worth it to not find somewhere else but will not stay again