Norfolk Waterside Marriott

Awesome customer service. Joshua went above and beyond during a super busy weekend!

Jamya Northam was excellent . mixed reservations with other family members and a packed hotel . She definitly went out of her way to make us all feel welcomed . cannot give her enough thanks and gratitude to resolving our stay . excellent job .

I had a wonderful stay! From the moment I arrived, Caroline made me feel welcome. She was incredibly kind, friendly, and helpful during check-in, and her warm attitude really set the tone for my visit. Excellent customer service and a great overall experience. Thank you, Caroline, for making my stay so enjoyable!

Great check in experience. Jacqueline Davis checked us in at desk. She was very efficient and cordial. Check in was seemless. Marriott fortunate to have her. Temzel took care of my luggage. He was new on the block but done a great job. We had a cordial talk going to my room he was very respectful and efficient. We have stayed here for several years and he is right up at the top taking care of us. Great job guys. Marriott should be proud.

Location has great views of the military ships on service. Close to cafes and bars. The local restaurant - Capo - is good Italian food and the bartenders are knowledge. As I use this location to get to the airport it is also convenient without being a remote airport hotel.

GREAT LOCATION Lobby Atmosphere was worn down for the price furniture Stained. Line and wait time to long. Rooms were not very clean and curtains were ripped Pool area was Worned chairs outside and inside was gross and really Stained No WOW factor...I.was surprised for the Value it was way over priced.

Clean, good location.

Getting into the building at check in time was a cluster of just because of how the road is infront of the building.

I want to commend Arianna, whonwas a deligjt and an absolute joy upon checking into the hotel. She made the process smooth and was the epitome of what should happen at the front lines of hospitality. If you have Customer Service Employee of the Month, she is deserving of it. I didn't give a 5 because I had a connecting room and was right at the elevator two things that are a no as my preference. We were there in VA to plan the funeral of a loved one and we will be back next week to attend the services and have already booked to stay here again. Nonetheless rooks were clean and service satisfactory.