Grata by Centrum Hotels

A well located hotel just outside the old town and walkable within 30 minutes. Lots of bars and eating places nearby. The airport bus only costs €1 and takes you near the hotel. The reception staff were grest bug some of the serving staff at breakfast were a little unfriendly!

The hotel was clean and the staff were very friendly. The breakfast was good and there was plenty on offer. The only downside was the lack of hot water for the first two days due to a district heating issue.

Good overall

I was staying in that hotel for four days weekend. It was pretty clean, the room was also big enough. I think it has a lot rooms for quests because it seems very vast. For breakfast, there is a big choice of various food and even it is possible to taste some Lithuanian dishes (chews, crepes with cheese). The hotel is located in the new part of Vilnius, but not so far from the Old Town (about 30 minutes walking distance by foot). With the 3g bus line, the airport is located about 25 minutes of the drive. During my stay there was an issue with hot water - it was brown / red. I had to wait couple of minutes in order to get the water clean.

I stayed here 1 night as part of a tour. The hotel is like a jigsaw puzzle, there are rooms going in all directions and elevators in a few spots. Can be confusing. When I went to my room, 408, I had no towels, so when I went down for dinner, I mentioned to the young lady at the desk I had no towels, She assured me in 20 I would have them. I said I'm going for dinner, so no rush, I'll be back in and hour and a half. When I went back to the room, there were no towels, so I called 0300 for the desk. I rang 27 times, I called back, it rang 15 times. I went to the desk and there she was sitting doing nothing. I asked what number should I call for the desk and was told 0300. When i said that I did call and it range 27 times she claimed she was busy. Too bad no one told her she could say excuse me, pick up the phone and say please hold. I mention that it's now been 2 hours and I still haven't any towels. Without saying a word, she stood up and went in the back room.She back out with 1 small hand towel and 1 large bath towel. I asked for a 6;30 wake up call and she said not possible. I asked why and she told me staff doesn't come in until 7am. I asked what would happen if I had an emergency before 7 am, but all she did was look at me like I was crazy. I said Thank you and left. I already commented to Globus that they should never use this hotel again. At least not until they re train the staff. Breakfast buffet was good.

Had a very pleasant stay in Vilnius. The hotel staff were friendly, helpful and pleasant . The hotel was slightly away from downtown in a quiet area and had to get a taxi everywhere .

Outdated and not clean room

Budgety place, but quite clean and comfy. Room was fairly spacious and very quiet, no shower gels or shampoos though.

Stayed for one night before flying abroad. Everything was fine before something horrible happened. Wanted to take blanket from the wardrobe when gin bottle felt in on feet and broke the finger. So I’m just thinking how housekeeping are cleaning rooms if they can’t even collect empty bottles? Thanks god I wasn’t there with my young child, don’t want to even imagine if it could hit his head. Needed to chase an apology from staff, promised to call, they didn’t just went I said nobody contact me, Kristina phoned, apologised said will make my next stay better, still waiting for it to happened :)

Grata is in a building with other offices what can be confusing. Staff is friendly, rooms are good. Breakfast is very good. It's a 20 minute walk to the center, but there are enough to see. So price quality is great.