Extended Stay America Premier Suites - Cleveland - Independence

Nothing

It was not friendly, it was dirty it had roaches and you couldn't sleep cuz people banging and being loud

Location

I never got my security deposit back.

The room was clean and setup was good for our family of six. They had a limited supply of linens (no extra pillows for our fold-out bed). Room temp was good. The hallways had spilled food on the sixth floor. There was no food available for the continental breakfast, just coffee and cocoa. Checkout was quick and easy as was check-in. It seems a little odd to have a $100 security deposit that won’t be refunded for another week.

The location was great. The facilities were terrible. Pool closed. ‘Breakfast’ was just a granola bar one day. Another, it was packs of instant oatmeal - no bowls and no spoons. Room for two had one set of towels, few pillows, had to ask for coffee. Had to ask for cups. Had to ask for towels.

Kinda crappy

My light at the mirror did not work and that was the most important part of me getting dressed and doing my hair getting ready for the next day, I called front desk they told me that the maintenance guy tried to fix it and they said the manager was on vacation . I was disappointed with lack of care and accommodation for the situation

The property was filthy and the room I was given was used and not cleaned. I left and went to another hotel.