Extended Stay America Premier Suites - Cleveland - Independence

The property was decent, the bed & room was nice, but the bed was like sleeping on bricks it was so hard & uncomfortable.Pillows had no fluff at all..You would need at least 6 of those to be comfortable when sleeping.. Toilet was so low it was like sitting on a toddler potty..Elevators were filthy..

Front desk staff was very nice and welcoming. We were placed on the 6th floor which smelled awful. There were dirty towels and toilet plungers in the hallway. It reeked of cigarettes. We had a non smoking room but it smelled of cigarette smoke. The site we booked through said Queen beds, but these were double. The most of the power outlets didn’t work or they sparked when you tried to plug something in. The lights for the sink didn't work. There was trash hidden under the mattress (string cheese and cracker wrappers). We checked in late and were checking out early so didn’t say anything. As an extended stay- would have definitely complained if we were staying more than the one night.

Really nice stay. Staff were friendly and helpful. Room was nice and clean. Check in and out process was quick and easy. Will definitely be staying here again.

Friendly staff (the few times they were present); clean and spacious room; affordable.

The staff is not always present at the front desk (one night the fire alarm went off and nobody from the staff was present at the front desk when the firefighters came in); thin walls; the hallways need to be cleaned more often; rooms need some ventilation.

They had NOTHING for breakfast except coffee (with some doubtable and insoluble creamer)!!! Moreover, when we didn’t have any towels. I had to go down 4 floors to personally pick them up. One day they had some muffins (yes ONLY MUFFINS) in their breakfast option. SMH I’m never coming back here ever again!

The hotel was fine to sleep at for 1 night. I didn’t feel unsafe here. They don’t give you enough towels/washcloths. The room was decent and I didn’t see any bugs which was the main thing I looked for. The hotel had a smell to it but it wasn’t terrible. I’d probably stay here again.

Friendly staff and was very clean

My room was not what I booked. Room smelled like cigarettes smoke, fire alarm kept going off.

Na

Liked that there was a kitchette.