Omni La Costa Resort & Spa Carlsbad

Bob restaurant, pools , few pepole on the service

We were assigned to an area and a room that is out dated , the room was in bed condition, we had to waste Over 2 hours till we change the room, instead of enjoying our stay, Very dissatisfied and disappointed

My first time at this property but definitely not my last! The grounds are like a small city with beautiful shops, restaurants and the amazing gardens. If you are fortunate enough to be a guest, you MUST spend time at the spa. The amenities inside and out are perfect for a day of self-pampering and relaxation.

I wanted to share feedback regarding my family’s recent experience at your hotel through ResortPass yesterday. Unfortunately, the experience was extremely disappointing and far below expectations for an Omni hotel especially a beautiful property like this one in the La Costa area, The pool area was severely overcrowded to the point that there were no available pool chairs for guests. It appeared that the hotel had accepted far more day guests than the facilities could reasonably accommodate. Rather than being a relaxing experience, the atmosphere felt chaotic and uncomfortable. There were lawn chairs set up on the grass which was muddy. They had people laying on the grass changing their babies diapers because they didn’t have a chair. The pool chairs were old and breaking. Additionally, it was very clear that the service staff was overwhelmed and overworked. While the staff members we encountered were courteous and doing their best, the level of demand placed on them made it difficult for guests to receive adequate service or attention. This reflected poorly on the overall guest experience and created an environment that did not feel enjoyable or well-managed. The pool food was terrible. The food was cold. It took forever to come. As someone who lives nearby, I often have friends and family visit the area and regularly make recommendations for accommodations and local experiences. Based on our experience yesterday, I would not feel comfortable recommending your hotel to visiting friends or family members. Furthermore, if my family and I were considering a local staycation in the future, we would absolutely choose the Park Hyatt Aviara instead, as our experience at your property did not inspire confidence in the quality of the guest experience. I'm hopeful this feedback is used to reevaluate capacity management and staffing levels for guests moving forward. I felt worse for those individuals and families that were actually staying at the hotel than my family. I couldn’t imagine coming to the hotel and spending money on staying there to have a pool situation such as yesterday. It is clear there was a lot of greed at play here and didn’t care about the customer experience.

Completely over priced and nickel and dime for everything resort fee parking fee over priced food and beverage cost. We went down for breakfast and were not told that it was some speacial brunch or what it even included and was charged $110 per person. For eggs and bacon is crazy.

Always a wonderful stay at Omni La Costa. Great service, amazing amenities! Great for couples or family. Adult pool is amazing overlooking golf course. Spa is great with private pool for those at spa. Highly recommend. We’re San Diego locals and always enjoy this as a top staycation.

Best experience at a resort ever. Was there for a work event but hands down better than a vacation. The beauty and cleanliness of the property, top tier meals, welcoming and kindness of staff, beautiful villa style rooms. Whole experience from check in to check out was amazing! Work event was held in call room area and meals were just amazing.

I was not impressed. The room is outdated and linen was used up. Personal experience- I forgot my jackets hanging in the closet. I realized that when I was 5 minutes headed north on the 5 freeway. I called the front desk. They said they will contact security to it. As I head back I heard nothing back over 30mim. I went up to my room , none to found, I reached a ground men , he contact security. They came , I had to go back to the front office to retrieve it. The process is broken, over all it took over an hour and half to be on my way.

We arrived late and received no welcome or acknowledgment, which set the tone for the stay. Upon entering our “family suite,” we discovered it was actually two adjoining rooms—something that was not clearly communicated at booking. Traveling with young children, this setup was not ideal or comfortable, especially since the connecting door would not stay open. More concerning was the cleanliness of the room. There was visible hair in the bathtub and robes, as well as a bug in the tub. There were also stains on the couch and walls. This immediately raised concerns about the overall sanitation of the space. When I reached out to address these issues, the response was underwhelming. After waiting for a manager callback, I was only offered housekeeping as a solution—despite clearly expressing that the issue was not just cleanliness, but also the room layout and overall comfort for my family. No meaningful accommodations were made, and I did not feel valued or taken seriously as a guest. While a discounted upgrade was eventually mentioned, it felt more like an opportunity to spend more money rather than a genuine effort to correct the situation. Even after moving rooms, I never received a key and had to request it twice, was never told where to get ice. And requested maintenance twice for non working power outlets and no one ever arrived to resolve the issue. Overall, the lack of urgency, empathy, and accountability was disappointing—especially for a resort that positions itself as a luxury, family-friendly destination. I did not feel welcomed, valued, or prioritized during this stay. I hope management takes this feedback seriously and improves both their service and communication moving forward.