Omni La Costa Resort & Spa Carlsbad

Poor experience. Over two hour wait for our room to be ready, including an hour plus wait after check in time. No follow up with us during our wait or explanation for why they were behind. Kept telling us “20 more min” yet it was over an hour later before they decided to put us in a different room that was already ready. Since they were so far behind on our original room, the in room surprise for my wife’s bday never was shifted from the original room to the new one. Had to ask for water bottles at the front desk when checking in instead of getting them like everyone else. No one cleaning up used towels or empty dishes on the adult pool deck. Food scraps remained on the pool deck overnight and were still there the next morning. Rotting piece of wood on the cabanas (eyesore & more importantly dangerous). Clogged sink in hotel room that would fill with gray water when we washed hands/brushed teeth.

I checked into my hotel and was given a ground floor room with a back patio. That evening when I returned to my room around 9 pm, the back patio glass doors were wide open and someone had come into my room and stolen all the money out of my wallet. I let hotel security know and they said they would perform an investigation and alert their insurance carrier about the money that was stolen. Did not hear much else from the hotel. When the hotel’s insurance carrier called me, she said that the theft was my fault because I did not ensure the back patio doors were locked. She said that is not the hotel’s responsibility, it’s the customer’s (mine). She was quite rude and pretty much blamed me for the incident. I attempted to follow up with the hotel to see if they could do anything for me and they will not return my calls. I spoke to a friend that was staying at the hotel the same time as I was, and their patio door was unlocked as well, but they did check and locked it upon arrival. Clearly something was going on where former guests were leaving the back door open, or housekeepers. Bottom line is the hotel did nothing, didn’t offer a free night, dinner voucher, zero. I would not stay here and if you do, make sure you’re not on the bottom floor of any of the buildings.

This is a conference hotel and not a good hotel for a family to spend the weekend. I took my family here recently and it was a terrible experience. Velvet lost my car key the second day I was there. However the whole time we felt very not welcomed as there was "an event going on" which we were constantly reminded of. I couldn't play golf because one of the golf courses were closed - yet I looked at an empty course for half the day. I talked to the pro shop and they don't hold any times for resort guest the best they could do was a 5:30pm round. The biggest issues were with security. We have problems getting back into the hotel after we left multiple times because there was an event. The first time they did not even have my name / room number listed right and even after I showed them my confirmation they still wouldn't let me in! This took 15 mins and then told the guy to have the head of security meet me at velvet because it was ridiculous. The next day the same thing happened again. I had a crying baby in the backseat and they wouldn't let me in the second entrance next to self parking because of an event. This is not good for a family trying to have a relaxing weekend, it's too must hassling because of their events.

This was my first stay at Omni. From the moment we drove into the property, I was impressed by the beauty of the grounds. It is gorgeous. My room was beatutiful, clean and spacious. When I had a minor issue with the shower, staff came immediately and fixed it. I ate at all 3 restaurants, and they were delcious. All the staff were friendly, kind and helpful. I give the Omni 10/10 stars, and would definately stay there again.

The hotel grounds are lovely a the room I was in was large and pleasant. Despite having multiple pools none are suitable for lap swimming. Also the second floor rooms have no elevator for luggage and there are several stairs to maneuver walking from the lobby to the rooms. Despite asking for one of the newer rooms and being situated closer to the lobby I was placed on probably the farthest room away (about 7 minute walk) in section 500 and in a nice but not new room. Not sure what the architects were thinking when they renovated and didn’t put a few curb cuts and a lap pool. Also location is far from most things.

Legendary hotel that always delivers a great experience! Tons to do on the property for both adults and kids. Our 6 year old daughter is obsessed with the kids club!

I found the room very dated, amenities were ok, linens were poor quality. It was good enough for a night’s stay. I was speaking at a conference and asked the front desk if I could check out at 1215 or 1230. The front desk person didn’t even check and auto responded that it would be a $100 fee. Now my room was already $450 and I declined the charge on principle. Now imagine my surprise to find a $100 charge to my credit card anyway. It was not on my final folio. Not guest friendly and very disappointed. Beautiful grounds but experience fell short of expectations.

Beautiful resort! Staff was extremely friendly and everything was very very clean. Food was great as well. I was there for just a short stay but had an incredible time.

Absolutely beautiful resort. The staff is well-trained and very attentive. If you are active, there are so many things to do, on campus and off. You can't beat Southern California Weather.

Best resort for a work conference, but I would come back for a vacation as a romantic getaway or with my kids. Hot tubs and pools were amazing, lots of options around the resort, rooms were incredible and great service. The resort is huge and sometimes confusing to get around but the staff pick you up in golf carts anytime to take you were you need to go if you like or you can get your steps in!