Red Roof Inn PLUS+ Houston - Energy Corridor

Not what I did like. It needs to be remodeled in this place.

They floors were not cleaned and not enough towels. Tubs needs to be cleaned also.

The location provided easy access to the Katy Freeway the main artery to travel 15 mins East to downtown . West to Katy Mills Mall located in Fort bend.

Due to a glitch with the server I was booked under two different reservations for the same stay. During check in the front desks night auditor noticed the error. He informed me that he couldn't rectify the billing situation. The auditor became quite enraged and verbally abusive. I spent hours that night and well into the morning contacting customer service for Red Roof and Bookings.com I felt like a hamster on an exercise wheel 🛞 chasing my tail. Calling both companies I was told that the property manager was the authority to issue a refund on the erroneous reservation. I've continually called leaving messages for the manager yet to no avail the manager hasn't responded to my request for a refund or to hear my concerns about how unprofessionally the clerks verbal assault affected me. As of this review this matter goes unresolved. I've followed the advice of my credit card policies. I will file this dispute with Visa for a refund.

Good value. Quieter than I expected.

Dog barking in a room down the hall of the first night.

I liked the friendly staff

I didn't like the 50 deposit they kept for nomreadinn

The pillows, bed, TV, and towels were pretty good.

The room that I was in had a dampness to it. I noticed when I arrived that a couple of shelves seemed really dusty, so I cleaned them, but the next day, the dust was back. I looked above the shelf and saw large patches of mold. Also, I was charged for a "room upgrade" for my pet because my reservation did not specify that I had a pet. They advertise that the "first pet stays free".

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Rooms were overrun with cockroaches. Some of the cockroaches were huge and as big as an eraser. Unless they do a total revamp, I would stay elsewhere

Most of the staff was friendly...they do lie had 2 roos one room was smoked in one wasnt yet got deposit back for beither one of them.

I do not accept the reservation I had made through the application, I do not charge double , I have to call Hotels to report the payment and they had not accepted the online reservation, I do not take the discount, I charge more money, a robbery, I will never return and I do not recommend that they go, this one, it smells of mold, very dirty, a lot of noise, horrible