Red Roof Inn PLUS+ Houston - Energy Corridor

First of all, had a deposit I was unaware. The elevator was broken, and I was on the second floor with someone on a cane. Moved a chair roaches came out , roaches were in the bathroom and in drawers. This place need to de fumigated. I was told I would get my deposit once I checked out. Have not received that yet. I checked out at 8am it is now 3pm. Took my friend in a birthday weekend, she had never stayed in a hotel .worst hotel ever I wil not stay here again or send anyone.

Cheaper, close to work.

Towels had marks and hair. Shower curtains and bedsheets have smell and stains. Housekeeping doesn’t clean room. They just ask you what you need at the door and they will give towels or soap.

Worst experience ever. Didn’t sleep all night due to the prank calls. Someone kept calling and acting like phone repairman to leave the phone off the hook. They were wanting to listen to anything going on in the room. I asked the people at the front desk and they said I wasn’t the first one they w done that to. I’ve already made a complaint and nothing.

Nothing

It smelted like mold in each room we tried everything is outdated and broken elevator and tv we had to used the stairs for our entire stay

The room did not have a phone to contact front desk. There was some type of bug that was flying around and the bed was not super comfortable.

Refrigerator was removed from the room and we were not made aware. There was just an empty space in the dresser by the microwave. There was no telephone in the room for safety. The toilet continue to get clogged and maintenance brought us a horrible plunger smoke alarm kept chirping elevator out of order we were told by the front desk that the Wi-Fi only works on one side of the building. It was spotty light above. The sink was an exposed lightbulb shower floor was severely rusted, one sheet and one duvet cover, no blankets only three pillows doors in room were warped and hard to shut all TV in room and only worked half the time only one stand for a king size bed broken down car in parking lot. The front desk staff was very rude and never at the desk. The front desk person was cleaning rooms while she should’ve been working the front desk. Overall, our review of this property is very poor. The property should be inspected by the owner and/or corporate should take a picture of the finger We will never stay at a red roof Inn again.

TLDR: Click the back button as fast as you can & book a different place. I was only here for 40 minutes, about 3 of which were in the room. At arrival, 2 groups were in front of us. Both were complaining to an obviously overworked employee. While waiting over 30 minutes to check in, we were "entertained" by the rhythm of an elevator door opening & shutting every few seconds. That was located near a door to the lobby that was not functioning per the note taped to it. Red flags 1 & 2. A 3rd group came in and told me they checked into a room that did not have any toilet paper at all. Wonderful. Red flag 3. When it was finally our turn, I asked how long the elevator door had been malfunctioning. "About a year," she said. To which my intuition replied, "RUN!" Red flag 4. We were given a room on the 3rd floor with no elevator & lots of bags. We brought the 1st group up & hubby went back down to the car. I looked around & found 5 dead German cockroaches & 1 dead American cockroach (yes, I know the difference) plus 2 cockroach eggs. Red flag 5 & final straw. I called hubby who went to the front desk. I came down with the bags. Employee called offsite manager who verbally agreed to get us a refund through Travelocity. We checked out immediately & I called Travelocity who said they would take care of it. The motel refuses to answer Travelocity's calls or submit the refund that they promised us. RUN! DO NOT WALK! This place is a dirty cesspool of liars & should be shut down.

I couldn’t stay, I asked for a refund because the property was awful. Smells of urine and roaches in the room. Horrible, horrible, horrible.