Surf & Sand Laguna Beach

If you are looking for a grand experience on the level of The Ritz Carlton and 4 Seasons but with a better view of the ocean and a more boutique Hotel, then Surf and Sand is your go to spot in Laguna Beach! This place is Amazing. 10 out of 10! Please see Shanny Neuman, the Guest experience manager, as she is our go to person while on site. She’s the best! We are already planning our trip back!

We had a fabulous dinner at Splashes Restaurant. The food was delicious and Jhoana and Hayden made it a truly memorable experience. They are excellent service personnel!

I arrived at check-in time, but my room was not ready due to an issue. It ended up taking several hours before we were finally given access. We were told someone would meet us at the room with the key so we wouldn’t have to return to the front desk, but that never happened. During that time, we had to track down our luggage ourselves and had nowhere to change. To make matters worse, both the pool and bar were closed early for private events, so we couldn’t even enjoy the amenities. When we finally got into the room, the shower was broken and the patio door was also not functioning properly. The only compensation offered was a $200 credit, which felt inadequate given everything we experienced. The front desk staff was noticeably irritated whenever I asked for updates and was not hospitable. Dinner service was also very poor. Overall, this has been a very disappointing experience, especially for a property of this level and on my birthday.

La posizione

Piscina piccola per una struttura cosi grande

a moment of life

Stayed at Surf & Sand in Laguna for a little staycation with a friend, and while things didn’t start off perfectly, the trip completely turned around thanks to Christina, the Director of Guest Experience. I won’t get into all the details from check-in, but by day two, after meeting Christin, everything shifted. She truly went above and beyond and made us feel taken care of in a way that changed the entire tone of our stay. From that point on, it was exactly what we were hoping for: relaxing, easy, and really lovely. The restaurant food was amazing, and the service throughout the hotel was consistently fantastic. Definitely recommend staying here, especially knowing they have someone like Christina making sure guests are happy.

The photos on bookings do not reflect how lovely the hotel and rooms are. Each room has an outstanding view. We were on the bottom floor, which was exciting because the waves crash underneath your balcony against the wall of the hotel.

I never enjoy paying for parking.

I would not recommend this resort. The power and A/C went out in our room and we had to sit in the dark. Maintenance told us not to plug anything in, as it would “overload” the room. We were told the resort was at capacity, so we couldn’t change rooms. We were then told @ 11:00 pm we could change rooms, then had to repack everything and move rooms. The A/C in the new room went out as well and stopped working. There were multiple other people at the front desk complaining about their stay and I overhead the front desk staff talking to guests on the phone complaining. The pool really wasn’t very nice either. I wouldn’t recommend this resort, as I would truly expect more from a resort that claims to provide a “luxury” experience.