The Colonnade Hotel Back Bay

The entire space is beautiful. The rooms are perfectly appointed and the beds/pillows were the best. Wish we were staying longer.

This hotel is amazing all the way around. All the staff are super friendly and helpful, always trying to accommodate guests in every way. Also, the location is wonderful, it is walkable and there is T-Line access right outside the front door. We love this hotel and can’t say enough good things about it!

Excellent property. Very good safe and clean. Great staff at check-in and bellhop service.

Great hotel, in a good location, but not in downtown

Always a nice stay

Great accommodating staff

Our stay was all around excellent- we will be back!

Great hotel in Back Bay . Easy walking to downtown . Comfortable and staff very pleasant and friendly , would highly recommend.

I had 2 hotels booked and ultimately chose this one… and I wish I had chosen the other hotel. My first interaction was very positive with Adam at the front desk when I had to call and change my reservation when the website glitched on me. But, in person was very average. I had done the online check in so it would have been nice not to dig out my wallet upon arrival to present the ID and credit card I already uploaded. I hope they can make that process more streamlined and less repetitive. Understandably our room wasn’t ready at 1pm when we arrived. We left our bags and continued on with our day. We picked up our keys around dinner time with no trouble. The 2 times we talked with the front desk, no one pointed out things like the lobby “cafe” where we could have grabbed drinks and snacks. I only discovered it when I was waiting for our Lyft at checkout. No mention of any other amenities- I think there was a gym somewhere but I couldn’t tell you where. The front desk needs to provide that information when they check you in as it isn’t listed in the room. As for the room- very average. Nothing terrible, nothing great. Some minor cleanliness things here and there like stains on the window coverings and a towel with a stain. Everything else was fine with regard to cleaning. The HVAC was a wall mounted unit that was loud. Switching it to low vs auto helped a lot. It was nice that the room had a refrigerator. Pros- location is good. The T is right outside the hotel. Maintenance was helpful and efficient when we had a problem in our room. There really just wasn’t anything special about this hotel. In a city with so many choices, I wouldn’t choose it again.

Nice hotel, good view from our room, friendly staff, great location.